Samantha Orgill
Edmonton,Alberta
Summary
Hardworking, reliable and passionate job seeker eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Supervisor
Tim Hortons
02.2017 - Current
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted routine inspections to check quality and compliance with established specifications.
- Achieved results by working with staff to meet established targets.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted customers in selecting merchandise best suited to needs.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Housekeeping Attendant/ Supervisor
Fox 9 Cleaning Services
01.2015 - 05.2016
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Responded to requests from patrons for linens and toiletries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Kept building entryway glass clean and polished for professional presentation.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cleaning Technician/ Supervisor
Grimebustersinc
02.2013 - 04.2015
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Used time management and efficient cleaning methods to meet deadlines.
- Replaced light bulbs and other electrical fixtures as needed.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
Highschool -
Centre High
Edmonton, AB07.2000
Skills
- Quality Standards
- Training and Development
- Waste Reduction
- Supervising Employees
- Job Assignments
- Waste Elimination
- Resolving Complaints
- Leadership
- Policy Enforcement
- Coffee Machinery
Timeline
Supervisor
Tim Hortons
02.2017 - Current
Housekeeping Attendant/ Supervisor
Fox 9 Cleaning Services
01.2015 - 05.2016
Cleaning Technician/ Supervisor
Grimebustersinc
02.2013 - 04.2015
Highschool -
Centre High