Esthepani Cano
Reedley
Summary
Guest Service Representative with extensive experience at Courtyard by Marriott, specializing in conflict resolution and communication. Developed strong guest relationships that increased loyalty and revenue. Skilled in mentoring staff and delivering exceptional administrative support to ensure smooth operations and superior customer experiences.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Courtyard by Marriott
Livermore
07.2023 - Current
- Cultivated enduring guest relationships, boosting loyalty and revenue generation.
- Resolved customer disputes while preserving positive rapport.
- Coordinated VIP arrivals and departures, delivering personalized service and addressing special requests.
- Scheduled group reservations for meetings, conferences, and weddings.
- Conducted comprehensive tours of room suites and event spaces to showcase setups and capabilities.
Guest Service Agent
Holiday Inn Express Fresno South
Fresno
01.2022 - 06.2023
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
Guest Service Agent
AC Hotel by Marriott
Livermore
08.2021 - 01.2022
- Processed guest payments promptly and efficiently.
- Provided information on room availability and rates to potential customers.
- Assisted guests with inquiries about local attractions and points of interest.
- Resolved guest issues swiftly through knowledgeable and friendly service.
- Ensured cleanliness and readiness of guest rooms before new arrivals.
Mobile Sales Associate
Metro by T-Mobile
Livermore
03.2021 - 07.2021
- Aligned merchandise offerings with customer preferences to enhance satisfaction.
- Maintained extensive knowledge of sales strategies, promotions, return policies, and security protocols.
- Identified opportunities for upselling products and services to maximize revenue.
- Provided technical support for mobile device inquiries, ensuring prompt resolution.
- Advised customers on current technology trends and recommended suitable upgrades.
Education
Some College (No Degree) - Business Administration
Reedley College
Reedley, CASome College (No Degree) - History
Las Positas College
Livermore, CASkills
- Data entry
- Conflict resolution
- Administrative support
- Team collaboration
- Effective communication
- Mentoring staff
- Sales techniques
Languages
Spanish
Native/ Bilingual
Timeline
Guest Service Representative
Courtyard by Marriott
07.2023 - Current
Guest Service Agent
Holiday Inn Express Fresno South
01.2022 - 06.2023
Guest Service Agent
AC Hotel by Marriott
08.2021 - 01.2022
Mobile Sales Associate
Metro by T-Mobile
03.2021 - 07.2021
Some College (No Degree) - Business Administration
Reedley College
Some College (No Degree) - History
Las Positas College
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