Estefani Cortez Trujillo
Long Beach
Summary
Dedicated professional with extensive experience in administrative coordination and customer service. Expert in fostering teamwork and enhancing communication between departments, driving organizational efficiency. Committed to supporting team objectives and improving workplace morale.
Overview
19
19
years of professional experience
Work History
Administrative Support Coordinator
ECApplications
Anaheim, CA
08.2022 - Current
- Coordinated administrative processes to enhance office efficiency and support team objectives.
- Developed training materials for new hires, fostering a supportive learning environment for onboarding staff members.
- Processed employee termination paperwork at direction of supervisory staff.
- Set up orientations and initial training for new employees.
- Conducted exit interviews with terminated employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
- Assisted in the preparation of reports and presentations to facilitate informed decision-making.
- Oversaw onboarding procedures for new employees, fostering a smooth transition into the organization.
- Contributed to the development of new policies or procedures that improved overall workflow efficiency within the administrative team.
- Efficiently prioritized competing tasks while meeting deadlines under high-pressure situations.
- Reduced supply costs by negotiating pricing with vendors and monitoring inventory levels.
- Served as liaison between department heads and employees, facilitating clear communication channels across the organization.
- Managed travel arrangements for employees including flights, accommodations, and transportation logistics.
- Assisted with hiring processes, conducting preliminary interviews and processing new employee paperwork.
- Enhanced team productivity by providing comprehensive administrative support to colleagues on various projects.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Boosted office morale by organizing social events such as holiday parties or team lunches.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Collaborated with payroll department to ensure timely processing of employee compensation changes.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problem solving.
- Reduced accident rates through the development and implementation of effective safety training programs.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Coordinated and administered employee health insurance and retirement plans.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
- Implemented safety training programs for employees to enhance workplace awareness.
- Maintained a well-organized inventory system for PPE, ensuring timely replacement and availability of required gear.
- Served as a liaison between management teams and suppliers/vendors during negotiations related to PPE procurement, ensuring cost-effective and reliable supply chains.
Event Sales Coordinator
American Golf Corporation
Long Beach, CA
08.2021 - 08.2022
- Coordinated logistics for multiple events, ensuring seamless execution and client satisfaction.
- Developed proposals to attract new clients.
- Analyzed post-event feedback to identify improvement areas, enhancing future event experiences for clients.
- Elevated company reputation within the industry by consistently delivering high-quality events that exceeded client expectations.
- Negotiated contracts with clients, securing favorable terms for both parties involved.
- Coordinated with vendors to secure competitive pricing and timely delivery of services.
- Increased client retention through exceptional relationship management skills.
- Designed customized proposals tailored to each client''s unique needs and budget constraints.
- Streamlined communication between clients, team members, and vendors for efficient event planning.
- Prepared pricing agreements and contracts to close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Networked at events and by phone to expand business profits and revenues.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Implemented tracking systems for event budgets, maintaining accuracy in financial reporting and resource allocation.
Customer Service
Harbor Breeze Cruises
Long Beach, CA
06.2007 - 08.2021
- Supported team with customer service issues, voids and returns.
- Bolstered client satisfaction by providing attentive customer service during events.
- Generated reports and tracked customer service metrics on daily basis.
- Provided exceptional customer service, addressing client concerns promptly and ensuring satisfaction.
- Received praise from supervisors for consistently demonstrating exceptional customer service skills.
- Met sales goals by offering excellent customer service.
- Trained new hires on customer service policies and procedures.
- Managed ticket sales and reservations using advanced booking systems.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Answered customer inquiries regarding ticket availability, pricing and tour information.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Monitored ticket sales and provided detailed reports to management.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Kept passengers informed about boat status updates via timely announcements and personal interactions.
- Facilitated group bookings for corporate clients or large parties, ensuring seamless coordination of travel arrangements.
- Maximized revenue through upselling additional services like seat upgrades or priority boarding options.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Managed client relationships, negotiating and closing contracts.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Assistant Manager
LA Waterfront Cruises
San Pedro, CA
05.2015 - 10.2018
- Coordinated daily operations to ensure seamless customer experiences during cruises.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma -
High School Diploma -
Robert A. Millikan
Long Beach, CA05-2010
Skills
- Verbal communication
- Administrative procedures
- Travel arrangements
- Teamwork and collaboration
- Customer service
- Multitasking and organization
- Reliability
- Adaptability and flexibility
- Relationship building
- Phone and email etiquette
- Data entry
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Administrative Support Coordinator
ECApplications
08.2022 - Current
Event Sales Coordinator
American Golf Corporation
08.2021 - 08.2022
Assistant Manager
LA Waterfront Cruises
05.2015 - 10.2018
Customer Service
Harbor Breeze Cruises
06.2007 - 08.2021
High School Diploma -
High School Diploma -
Robert A. Millikan