Summary
Overview
Work History
Skills
Timeline
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Alexandra Marfori

Vancouver,BC

Summary

Elected as one of Air Canada Ambassadors, driven by a results-focused approach, enhancing workflow efficiency and fostering strong interdepartmental relationships, accompanied by a demonstration of the blend of hard and soft skills critical to administrative excellence.

Overview

26
26
years of professional experience

Work History

Administrative Support Coordinator

Air Canada
Richmond, BC
08.2020 - Current
  • Maintain accurate reports on department's various operational systems such as aircraft grooming procedures, aircraft security clearances, crew fleet management, supplies inventory; track for updated forms re same for crew distribution
  • Serve as liaison between various departments and employees, facilitating clear communication channels to resolve administrative challenges such as Manpower Planning for crew attendance / Training Dept for various training programs / Human Resources for recruitment processes / as well as Transport Canada offices to facilitate security clearances for employees
  • Coordinate with Employee Recognition Management to assist in preparation for base level corporate events, in relation to which, reviewed vendor offerings and prepare and approve invoices
  • Enhance office morale by organizing social events such as holiday parties or team lunches
  • Coordinate various events, such as conferences and workshops, ensuring smooth execution and attendee satisfaction
  • Contribute to the development of new policies or procedures that improved overall workflow efficiency within the administrative team
  • Efficiently prioritize tasks while meeting deadlines under high-pressure situations
  • Provided excellent customer service skills when interacting with both internal staff members and external clients or partners
  • Demonstrate strong attention to detail through thorough proofreading of documents before distribution
  • Organize spaces, materials and catering support for meetings
  • Collaborate with IT department to troubleshoot technical issues
  • Support station manager with various administrative tasks.

Administrative Support Senior Coordinator

Air Canada - In-Flight Services (IFS)
Richmond, BC
08.2014 - 07.2020
  • Reported and provided support to IFS General Manager, Western Region, overseeing in-flight crew in excess of 2500, as well as regularly collaborated with off-base executive assistants and senior management with regard to numerous administrative and operational matters and challenges
  • Create strong relationships with various departments through effective communication, leading to increased trust to create productive resolutions, such as with the following departments: Crew Planning and Scheduling / Training / Payroll/ Finance / IT / Human Resources / Employee Recognition / Legal and other departments utilized in the effective promulgation of administrative and operational processes
  • Initiated contract negotiations with vendors and suppliers, securing favorable terms that resulted in cost reductions for events / supplies and services
  • Delegated tasks to administrative support staff / off-line crew members to organize and improve office efficiency
  • Utilized / maintained various internal applications supporting crew database pertaining to personal information as well as performance-based reports
  • Prepared correspondence imparting numerous matters to both internal and external customers for matters that supported the IFS operation
  • Supported crew with numerous matters both administrative and operational in nature
  • Coordinated large-scale events, effectively managing logistics, budgets, and vendor relations to ensure smooth operations
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
  • Entered data, generated reports, and produced tracking documents
  • Inventoried and ordered office supplies to maintain availability of products
  • Handled incoming and outgoing shipping and receiving activities
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Organized meetings for executives and coordinated availability of conference rooms for participants
  • Interceded between employees to diffuse challenging situations
  • Provided backup to front desk to step in to assist with various tasks and monitored front areas so that questions could be promptly addressed.

Administrative Support Senior Coordinator

Air Canada - Corporate Real Estate (CRE)
Richmond, BC
08.2008 - 07.2014
  • Reported and provided support to CRE Manager, Western Region, who oversaw administration and operational functions with regard to personnel management as well as real estate matters with regard to space / building tenancy and over-all building maintenance
  • Developed and maintained relationships with vendors, and other external customers who help maintain the over-all efficacy of general corporate real estate matters
  • reviewed and analyzed employee feedback and suggestions that would potentially aid in the continuous development of full utilization of the real estate / premises as well as improving service delivery; formulated policies to develop more efficiency with the service deliveries
  • created detailed reports / forecasts / budgets for forthcoming real estate expenses ( ie elecricity / landscaping / over-all maintenance)
  • reviewed vendor invoices and historical data where needed for future expenditures / contracts / proposals and submitted proposals
  • Facilitated cross-functional collaboration between departments to maximize productivity levels
  • Implemented effective communication systems between teams to ensure timely information exchange.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided oversight of project deliverables, ensuring quality control throughout the process.
  • Managed daily workflow activities while providing guidance and support when needed
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

Administrative Support Senior Coordinator

Air Canada - In-Flight Services (IFS)
Richmond, BC
08.2000 - 07.2008
  • same as Senior Support Senior Coordinator for August 2014 - July 2020

Customer Service Representative

Air Canada - Aeroplan
Richmond, BC
02.1999 - 08.2000
  • Handled customer inquiries and suggestions courteously and professionally
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • formulated and programmed communications to AEROPLAN members advising them of status updates on their memnership
  • Resolved customer complaints promptly and efficiently
  • Updated databases with new and modified customer data.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Human Resources Assistant

Air Canada - Human Resources
Richmond, British Columbia
12.1998 - 02.1999
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Conducted new hire orientations and onboarding processes for incoming employees.
  • Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
  • Guided employees through automated self-service platform for real-time attendance tracking and queries.
  • Organized and attended hiring events and participated in job fairs to network with potential candidates.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.

Skills

  • Office Administration
  • Staff Management
  • Customer Engagement
  • Event Coordination
  • Verbal Communication
  • Time Management
  • Spreadsheet development

Timeline

Administrative Support Coordinator

Air Canada
08.2020 - Current

Administrative Support Senior Coordinator

Air Canada - In-Flight Services (IFS)
08.2014 - 07.2020

Administrative Support Senior Coordinator

Air Canada - Corporate Real Estate (CRE)
08.2008 - 07.2014

Administrative Support Senior Coordinator

Air Canada - In-Flight Services (IFS)
08.2000 - 07.2008

Customer Service Representative

Air Canada - Aeroplan
02.1999 - 08.2000

Human Resources Assistant

Air Canada - Human Resources
12.1998 - 02.1999

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Alexandra Marfori