Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Esperance Idi

Surrey,BC

Summary

Proven multitasker and customer service expert, I excelled at Angelina’s Dutch Corner, enhancing guest satisfaction and streamlining service by adeptly managing multiple tables and orders. Skilled in POS systems and guest relations, I fostered warm customer connections, significantly contributing to a welcoming dining experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Server

Angelina’s Dutch Corner
09.2020 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Restaurant Hostess

Angelina’s Dutch Corner
09.2020 - 12.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Matthew McNair Secondary School
Richmond, BC

Health Sciences

Langara College
Vancouver, None

High School Diploma -

Delview Secondary School
Delta, BC
06.2020

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Complex Problem-solving
  • Scheduling
  • Reservation handling
  • Guest relations

Languages

English
Professional Working
Portuguese
Full Professional

Certification

Serving It Right Certification

Food safe

Responsible Adult Certification

Timeline

Restaurant Server

Angelina’s Dutch Corner
09.2020 - 12.2023

Restaurant Hostess

Angelina’s Dutch Corner
09.2020 - 12.2023

Matthew McNair Secondary School

Health Sciences

Langara College

High School Diploma -

Delview Secondary School

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Esperance Idi