Esmeralda Medina
Palm Desert
Summary
Administrative and healthcare support professional with experience in patient intake, scheduling, insurance verification, EMR/EHR systems, and customer service. Skilled in managing multiple systems while maintaining accuracy, confidentiality, and organization. Strong independent work ethic with experience supporting high-volume operations and developing self-management, communication, and problem-solving abilities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Healthcare Coordinator
Indio Modern Dentistry
Indio, CA
07.2024 - Current
- Managed insurance verification, patient financial records, and treatment plan documentation within HIPAA-compliant electronic health systems.
- Coordinated patient care workflows, including appointment scheduling aligned with treatment plans and resolution of patient inquiries via phone and email.
Receptionist
Hospitality Dental and Orthodontics
Rancho Mirage, CA
07.2023 - 07.2024
- Delivered a professional, patient-centered front office experience by greeting patients, managing check-in, and addressing inquiries with discretion and courtesy.
- Supported daily office operations through appointment scheduling, calendar coordination, and electronic medical record updates.
Patient Intake Specialist
Eisenhower Medical Center
Rancho Mirage, CA
11.2021 - 12.2022
- Coordinated patient intake and scheduling workflows, including electronic order processing and multi-system appointment coordination.
- Verified patient demographics and insurance information while maintaining HIPAA compliance and accurate electronic health records.
- Supported patient access and insurance authorization processes to ensure timely scheduling of diagnostic services.
Assistant Manager
Little Caesars Pizza
Palm Desert, CA
05.2019 - 07.2020
- Managed daily operations including cash handling, register reconciliation, equipment/food safety checks, and compliance with company standards.
- Assigned staff responsibilities, supported shift coverage, and maintained workflow during staffing gaps and high-volume periods.
- Trained team members on food safety protocols and operational procedures while supporting overall service quality and customer satisfaction.
Education
High School Diploma -
Shadow Hills High School
Indio06-2017
Skills
- Independent workflow management
- Patient care coordination
- EMR/EHR systems
- Data Entry (40-60WPM)
- Detail oriented
- Healthcare administration
- Interdepartmental communication
Awards
Quarterly Healthcare Coordinator Recognition Award | Indio Modern Dentistry | 2026
Selected as the quarterly Healthcare Coordinator award recipient after manager nomination and recognition among seven regional offices for performance, patient support, and administrative excellence.
Timeline
Healthcare Coordinator
Indio Modern Dentistry
07.2024 - Current
Receptionist
Hospitality Dental and Orthodontics
07.2023 - 07.2024
Patient Intake Specialist
Eisenhower Medical Center
11.2021 - 12.2022
Assistant Manager
Little Caesars Pizza
05.2019 - 07.2020
High School Diploma -
Shadow Hills High School