Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PETER HAN

Edmonton

Summary

Technically skilled IT professional with four years of experience in application support, infrastructure troubleshooting, and technical documentation. Strong foundation in resolving issues across cloud platforms, databases, and containerized environments. Experienced in cross-functional collaboration, incident analysis, and process improvement. Seeking a role in technical support, IT operations, QA, or application support, where deep technical knowledge and problem-solving skills are valued over programming.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support & Full Stack Developer

Process Solutions
01.2023 - Current
  • Provided Tier 2 technical support for internal and external web applications across Azure and Dockerized environments.
  • Diagnosed and resolved infrastructure, deployment, and system-level issues on Windows Server and Linux systems.
  • Optimized SQL queries and managed Postgres and MSSQL databases to support backend services.
  • Authored internal documentation, onboarding guides, and technical specifications.
  • Supported CI/CD processes and collaborated with QA during testing and deployment.

Support Developer

InsulMap
10.2021 - 10.2022
  • Maintained and supported a project management web platform, addressing data-related bugs and system issues.
  • Worked with PHP and MySQL to troubleshoot backend logic and improve data reliability.
  • Provided support to internal users and collaborated with QA for validation and issue replication.
  • Created technical documentation and end-user guides for new features.

Application Support Developer

University of Alberta
09.2019 - 05.2020
  • Supported legacy university systems, handling front-end and back-end bug fixes across PHP, MySQL, and Node.js platforms.
  • Improved application stability and usability based on staff and student feedback.
  • Created and maintained MySQL databases and contributed to technical documentation.
  • Assisted in automating repetitive tasks to increase operational efficiency.

Education

Bachelor of Software Engineering -

McMaster University
Hamilton, ON
01.2019

Skills

  • Microsoft Azure and Docker
  • Azure DevOps integration
  • CI/CD pipelines
  • Windows and Linux server management
  • SQL database management
  • Web development with HTML5, CSS3, VueJS, and JavaScript
  • Python, Django, and PHP programming
  • RESTful API development
  • XML and JSON data handling
  • HTTP tools and browser debugging
  • Version control using Git
  • VS Code expertise
  • Remote desktop assistance
  • Bug reproduction methods
  • Technical documentation proficiency
  • Quality assurance collaboration
  • Efficient, clear-cut communication
  • Cross-team collaboration
  • Logical problem-solving
  • Task prioritization
  • Independent workflow management

Certification

First Aid & CPR/AED Level C

Timeline

Technical Support & Full Stack Developer

Process Solutions
01.2023 - Current

Support Developer

InsulMap
10.2021 - 10.2022

Application Support Developer

University of Alberta
09.2019 - 05.2020

Bachelor of Software Engineering -

McMaster University

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