Esmeralda Acevedo Ramos
San Diego
Summary
Experienced in maintaining high standards of cleanliness and organization in both retail and kitchen environments. Responsibilities included stocking supplies, assisting in meal preparation, and operating cash registers with accuracy. Developed strong problem-solving skills through direct interaction with customers, addressing their needs and concerns promptly. Demonstrated ability to work collaboratively within teams while managing multiple tasks efficiently under pressure.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Northgate Market
Cashier Customer Service
San Diego
10.2022 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Kitchen Prep Cook
Northgate Gonzlez Markets
San Diego
10.2022 - Current
- Stocked kitchen with necessary supplies such as seasonings, condiments, spices, and other ingredients.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Organized kitchen storage areas to maintain cleanliness and orderliness.
- Cooked meats, fish, vegetables and other foods according to recipes or customer's orders.
- Resolved customer complaints professionally in accordance with company policy.
Front Desk Receptionist
Hotel 6
San Diego
01.2021 - 12.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
Education
High School Diploma -
Bayside Charter School
San Diego, CA06-2020
Skills
- Customer service
- Cash register operation
- Communication skills
- Time management
- Store cleanliness
- Food preparation
- Kitchen sanitation
- Safety
- Teamwork and collaboration
- Professional appearance
- Hotel services and hospitality
- Language proficiency
- Empathy and compassion
- Patience and tolerance
- Active listening
- Problem-solving
- Stress management
- Excellent communication
- Multitasking capacity
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Northgate Market
Cashier Customer Service
10.2022 - Current
Kitchen Prep Cook
Northgate Gonzlez Markets
10.2022 - Current
Front Desk Receptionist
Hotel 6
01.2021 - 12.2022
High School Diploma -
Bayside Charter School