ESHAM MALIK
North York
Summary
Dedicated customer service representative with a solid background in supporting daily organizational tasks. Adaptable and committed to providing assistance to staff while managing diverse responsibilities. Positive and enthusiastic in following instructions with meticulous attention to detail. Energetic volunteer with exceptional telephone etiquette and strong interpersonal skills. Experienced in working with both children and the elderly. Punctual and devoted to delivering excellent service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Winners TJX
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Associate
Carrefour
01.2020 - 01.2021
- Provided exceptional customer service by welcoming guests, identifying their needs, and guiding them to complete their purchases effortlessly
- Accurately processed transactions using cash, checks, and credit cards, ensuring a seamless checkout experience while maintaining precise cash drawer balances
- Resolved customer inquiries and issues with returns and refunds, while effectively promoting reward programs to enhance customer loyalty
Soup Kitchen Volunteer
The Salvation Army
01.2020 - 01.2021
- Maintained clean, neat, and operational facilities to serve program needs
- Greeted visitors, answered questions and assisted with individual needs or requests
- Coordinated food, clothing, and household items for disadvantaged individuals and families
Volunteer Activities Coordinator
Community Mosque
01.2020 - 01.2021
- Evaluated event success and gathered participant feedback to identify improvement opportunities and develop new program ideas
- Recruited participants for events and created promotional materials, such as flyers and brochures, to effectively publicize activities
Education
Bachelor of Information Technology - Network & Security
Global University
Lahore01.2017
Skills
- Effective Communication
- Problem-solving
- Detail Oriented
- Customer Care
- Team Collaborator
- Organized
- Adaptability
- Quick Learner
- Multitasking
Languages
English
Professional Working
Urdu
Native or Bilingual
Personal Information
Title: Customer Service Representative
Timeline
Sales Associate
Winners TJX
11.2024 - Current
Customer Service Associate
Carrefour
01.2020 - 01.2021
Soup Kitchen Volunteer
The Salvation Army
01.2020 - 01.2021
Volunteer Activities Coordinator
Community Mosque
01.2020 - 01.2021
Bachelor of Information Technology - Network & Security
Global University
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