AMMAL RAZA
Guelph
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty. Mastered time management by going above and beyond on tasks in a timely manner for each job and extra-curricular activity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Winners TJX
09.2024 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
International Business Consultant
X-Culture Project
08.2023 - 12.2023
- Conducted competition analysis to assess market landscape
- Analyzed international target market and trade regulations
- Developed an international market expansion strategy encompassing strategic entry mode analysis, marketing, HR/personnel, logistics management, finance and banking, and product adaptation
- Managed the project from inception to completion
- Collaborated effectively in global virtual teams
- Presented consulting project findings and recommendations to the client
Polling Clerk (Contract Job)
Central Students Association - Guelph
03.2023 - 04.2023
- Tracked turnout numbers throughout the day using an online database system
- Maintained positive working relationship with fellow staff and management
- Proofread documents carefully to check accuracy and completeness of all paperwork
- Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations
Retail Sales Associate (Temporary Winter Contract)
Bikini Village
11.2022 - 03.2023
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Crew Member
McDonald's
08.2019 - 07.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Bachelor of Arts - Honours Political Science, Minor in International Business
University of Guelph
Guelph, ON02-2027
High School Diploma -
White Oaks Secondary School
Oakville, ON06.2022
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Reliability and punctuality
- Conflict resolution
- Upselling strategies
- Product merchandising
- Cross-selling techniques
- Loss prevention
Certification
- Emergency First Aid CPR/AED Level C, 05/22 to 05/25, This certification equips individuals with the education and skills necessary to provide CPR and use an AED to respond to emergencies.
- Google Data Analytics Professional Certificate, Ongoing, This course enables individuals to gain essential skills for associate data analyst roles, covering data cleaning, analysis, and visualization tools such as spreadsheets, SQL, R programming, and Tableau.
Extra Curricular Experience
- Director of Finance, Indus Hospital Guelph Chapter, 12/24 - Present
- External Outreach Manager, Lang Sustainability Conference, 04/24 - 04/25
- Director of Events, Government, Economic, & Management Student Association at the Lang School of Business, 05/23 - 05/24
- Events Outreach Manager, Lang Sustainability Conference, 04/23 - 04/24
- Brand Ambassador, Guelph Women in Leadership, 04/23 - 04/24
Timeline
Retail Sales Associate
Winners TJX
09.2024 - Current
International Business Consultant
X-Culture Project
08.2023 - 12.2023
Polling Clerk (Contract Job)
Central Students Association - Guelph
03.2023 - 04.2023
Retail Sales Associate (Temporary Winter Contract)
Bikini Village
11.2022 - 03.2023
Crew Member
McDonald's
08.2019 - 07.2021
High School Diploma -
White Oaks Secondary School
Bachelor of Arts - Honours Political Science, Minor in International Business
University of Guelph
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