ERWIN JASON MENDOZA
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Technician Trainer
Bell Technical Solutions
11.2019 - Current
- Conducted field work simulations and provided feedback for each individual trainee.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Evaluated trainees' competencies through Q & A and practical lab exercises.
- Provided immediate and constructive feedback to trainees individually and as group.
- Delivered individualized instruction on assessment, service installation, trouble shooting and customer service.
- Managed time efficiently in order to complete all training tasks within deadlines.
Technician Mentor
Bell Technical Solutions
02.2019 - Current
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to mentor new field services technicians.
- Collaborated with field operations managers to identify and feedback key areas necessitating training based on the performance of new field services technicians.
- Efficiently assisted field technicians with problematic services to maintain customer satisfaction and quickly rectify issues.
Health and Safety Representative
Bell Technical Solutions
06.2018 - Current
- Created safe work environment by complying with safety, health and security requirements.
- Mentored and supported field technicians and managers in identifying and implementing procedures and practices to protect safety and security of workers.
- Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.
Field Services Technician
Bell Technical Solutions
09.2017 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and testing equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with strong sense of personal responsibility.
Education
Associate of Applied Science - Computer Systems Technology
Seneca College of Applied Arts And Technology
North York, ON03.2025
Master of Arts - Pastoral Ministry
Ateneo De Manila University
Manila, Philippines03.2011
Bachelor of Arts - Philosophy
San Carlos College Seminary
Manila, Philippines03.1997
Skills
- Training Materials
- Performance Measurement
- Employee Feedback
- Test Administration
- Service Quality
- Tutoring Coordination
- Providing Feedback
- Evaluating Trainee Performance
- Course Lectures
- Quality Assurance Maintenance
- Educational Strategies
- Classroom Instruction
Accomplishments
· Service Leadership Merit Award – March 2021, Merit Encore Award for Capture Project – November 2020, Bell Technical Solutions
· Merit Encore Award for L1/L2 Agent Onboarding – June 2020, Bell Technical Solutions
· Merit Encore Award for OCC Home Office Setup – March 2020, Bell Technical Solutions
· Merit Excellence Recipient – Quarter 4 of 2019, Bell Technical Solutions
· Merit Excellence Recipient – Quarter 3 of 2019, Bell Technical Solutions
· Merit Excellence Recipient – Quarter 2 of 2019, Bell Technical Solutions
· Service First Winner – March 2019, Bell Technical Solutions
· Merit Excellence Recipient – Quarter 4 of 2018, Bell Technical Solutions
· Merit Encore Plus Award for Health & Safety – Nov 2018, Bell Technical Solutions
· Merit Encore Award for Health & Safety – Aug 2018, Bell Technical Solutions
· First Time Right Winner - October 2017, Bell Technical Solutions
Timeline
Technician Trainer
Bell Technical Solutions
11.2019 - Current
Technician Mentor
Bell Technical Solutions
02.2019 - Current
Health and Safety Representative
Bell Technical Solutions
06.2018 - Current
Field Services Technician
Bell Technical Solutions
09.2017 - Current
Associate of Applied Science - Computer Systems Technology
Seneca College of Applied Arts And Technology
Master of Arts - Pastoral Ministry
Ateneo De Manila University
Bachelor of Arts - Philosophy
San Carlos College Seminary
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