Erwin Jason Mendoza
Scarborough,ON
Summary
Compassionate, creative and effective Teacher/Trainer with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
26
26
years of professional experience
Work History
Technician Trainer
Bell Technical Solutions
11.2019 - Current
- Conducted fieldwork simulations and provided individual feedback
- Implemented new educational techniques to enhance student comprehension and reduce learning time
- Evaluated trainees' competencies through Q&A and practical lab exercises
- Provided immediate and constructive feedback to trainees individually and in groups
- Delivered individualized instruction on assessment, service installation, troubleshooting, and customer service
- Managed time efficiently to complete all training tasks within deadlines.
Technician Mentor
Bell Technical Solutions
02.2019 - Current
- Combined traditional learning approaches with existing and new technologies to mentor new field service technicians
- Collaborated with field operations managers to identify training needs based on new technicians' performance
- Assisted field technicians with problematic services to maintain customer satisfaction and quickly rectify issues.
Health and Safety Representative
Bell Technical Solutions
06.2018 - Current
- Ensured a safe work environment by complying with safety, health, and security requirements
- Mentored and supported field technicians and managers in implementing safety procedures and practices
- Conducted incident investigations, participated in audits, and collected data to maximize workplace safety.
Field Services Technician
Bell Technical Solutions
09.2017 - Current
- Managed on-site and off-site installation, repair, maintenance, and testing tasks
- Installed new equipment and explained operation and maintenance protocols to customers
- Operated hand tools and testing equipment according to company safety procedures
- Followed safety procedures to avoid injuries in the field
- Discussed and recommended service options with customers, explaining costs involved
- Reviewed job aspects upon completion to prevent equipment failure and callbacks
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Self-motivated with a strong sense of personal responsibility.
Lecturer, Theology (Institute of Religion)
University of Santo Tomas
06.2013 - 12.2016
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
Lecturer, Philosophy Department
Saint Scholastica’s College
06.2012 - 12.2012
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
Lecturer, Theology-Philosophy Department
De La Salle-College of Saint Benilde
06.2006 - 12.2012
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Participated in professional development opportunities to stay current with industry trends and continuously improve instructional approaches.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
Program Coordinator
Archdiocese of Manila Biblical Apostolate
03.2006 - 12.2006
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
Elementary School Teacher, Religion
La Salle Green Hills
06.2004 - 04.2005
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
High School Teacher, Religion
Miriam College
05.2003 - 03.2004
- Addressed consistent behavior problems with students, parents and senior staff.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Used computers, audio-visual aids and other equipment to supplement presentations.
- Established and communicated clear objectives for all educational activities.
Lecturer, Theology & Philosophy Departments
Miriam College
11.1998 - 04.2003
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Promoted collaboration among students through group projects and presentations, fostering teamwork and communication skills.
- Contributed to departmental meetings by sharing insights on effective teaching strategies and proposing solutions for addressing common challenges faced by faculty members.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
Education
Associate of Applied Science - Computer Systems Technology
Seneca College of Applied Arts And Technology
North York, ON03.2025
Master of Arts - Pastoral Ministry
Ateneo De Manila University
Manila, Philippines03.2011
Bachelor of Arts - Philosophy
San Carlos College Seminary
Manila, Philippines03.1997
Skills
- Education & Training
- Training Materials Development
- Performance Measurement
- Employee Feedback
- Test Administration
- Service Quality Assurance
- Tutoring Coordination
- Providing Constructive Feedback
- Evaluating Student/Trainee Performance
- Course Lectures
- Quality Assurance Maintenance
- Educational Strategies
- Classroom Instruction
Accomplishments
- Service Leadership Merit Award, 03/2021, Bell Technical Solutions
- Merit Encore Award for Capture Project, 11/2020, Bell Technical Solutions
- Merit Encore Award for L1/L2 Agent Onboarding, 06/2020, Bell Technical Solutions
- Merit Encore Award for OCC Home Office Setup, 03/2020, Bell Technical Solutions
- Merit Excellence Recipient, Q4/2019, Bell Technical Solutions
- Merit Excellence Recipient, Q3/2019, Bell Technical Solutions
- Merit Excellence Recipient, Q2/2019, Bell Technical Solutions
- Service First Winner, 03/2019, Bell Technical Solutions
- Merit Excellence Recipient, Q4/2018, Bell Technical Solutions
- Merit Encore Plus Award for Health & Safety, 11/2018, Bell Technical Solutions
- Merit Encore Award for Health & Safety, 08/2018, Bell Technical Solutions
- First Time Right Winner, 10/2017, Bell Technical Solutions
Relevantexperiences
- University Instructor/Lecturer/Educator (15 years) of Catholic Theology (Scriptures, Church History, Marriage, Morality, Catholic Social Teachings)
- Program Coordinator for the Biblical Apostolate of the Archdiocese of Manila
- Catholic Seminary Formation and Church Apostolates
Volunteer Experience
- Member, Knights of Columbus (Council 13417), Scarborough, ON, 09/2016, Present
- Adviser, Ministry of Altar Servers, Saint Pius X Parish, Philippines, 04/1998 - 12/2016
- Member, Professional Advancement and Research Committee (PROARC), 07/2014-12/2015
- Organizer, International Conference on Interreligious Dialogue, University of Santo Tomas, Manila, Philippines, 04/2015
- Organizer, Philippine Conference on New Evangelization, University of Santo Tomas, Manila, Philippines, 10/2013
- Catechist, Simbahayan Community Development Office, University of Santo Tomas, Manila, Philippines, 07/2013
Languages
English
Native or Bilingual
Timeline
Technician Trainer
Bell Technical Solutions
11.2019 - Current
Technician Mentor
Bell Technical Solutions
02.2019 - Current
Health and Safety Representative
Bell Technical Solutions
06.2018 - Current
Field Services Technician
Bell Technical Solutions
09.2017 - Current
Lecturer, Theology (Institute of Religion)
University of Santo Tomas
06.2013 - 12.2016
Lecturer, Philosophy Department
Saint Scholastica’s College
06.2012 - 12.2012
Lecturer, Theology-Philosophy Department
De La Salle-College of Saint Benilde
06.2006 - 12.2012
Program Coordinator
Archdiocese of Manila Biblical Apostolate
03.2006 - 12.2006
Elementary School Teacher, Religion
La Salle Green Hills
06.2004 - 04.2005
High School Teacher, Religion
Miriam College
05.2003 - 03.2004
Lecturer, Theology & Philosophy Departments
Miriam College
11.1998 - 04.2003
Associate of Applied Science - Computer Systems Technology
Seneca College of Applied Arts And Technology
Master of Arts - Pastoral Ministry
Ateneo De Manila University
Bachelor of Arts - Philosophy
San Carlos College Seminary
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