Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ernisha Moore

Pittsburg

Summary

Employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.

Overview

12
12
years of professional experience

Work History

Desk Clerk

TNDC
02.2022 - Current
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
  • Ensured security by managing key card access and monitoring entry points during late hours.

Lead Assistant Manager

Bayview Hill Gardens
11.2019 - 09.2021
  • Update file binders
  • Manage front office
  • Mange schedules
  • Complete rectifications
  • Filing and scanning
  • Secure coverage

Desk Clerk

Mentone Hotel
03.2016 - 06.2018
  • Monitor front desk and entrance
  • Answer phone
  • Sort mail
  • Fill out work orders
  • Receive I. Ds
  • Sign guest in/out

Desk Clerk

Claridge Hotel
06.2015 - 08.2016
  • Supervise front desk
  • Answer phone
  • Filing
  • Schedule appointments for viewing
  • Show rooms
  • Obtain mail
  • Receive I. Ds
  • Sign guests in/out

Associate

Ross Dress for Less
01.2016 - 03.2016
  • Cashier
  • Monitor fitting rooms
  • Apparel
  • Attach beepers on merchandise

Production Intern

Ashbury Images
04.2014 - 10.2014
  • Prepare orders for shipment
  • Organize orders
  • Mix ink
  • Screen print clothing

Education

Bachelor of Arts - Human Services

Southern New Hampshire University
Hooksett, NH
05.2001 -

Skills

Customer satisfaction focus

Problem-solving skills

Front desk operations

Time management

Verbal and written communication

Problem-solving aptitude

Multi-task

Assesessment Critical thinking

Empathy

Problem-solving

Timeline

Desk Clerk

TNDC
02.2022 - Current

Lead Assistant Manager

Bayview Hill Gardens
11.2019 - 09.2021

Desk Clerk

Mentone Hotel
03.2016 - 06.2018

Associate

Ross Dress for Less
01.2016 - 03.2016

Desk Clerk

Claridge Hotel
06.2015 - 08.2016

Production Intern

Ashbury Images
04.2014 - 10.2014

Bachelor of Arts - Human Services

Southern New Hampshire University
05.2001 -
Ernisha Moore