Dwayne Ross
San Francisco
Summary
Dedicated and compassionate individual committed to supporting all persons in recovery and promoting wellness. Strong communication, organization, and interpersonal skills contribute to creating a welcoming and efficient environment at any site.
Overview
8
8
years of professional experience
Work History
Desk Clerk
Tenderloin Housing Clinic
05.2024 - 03.2026
- Assisted clients in navigating housing resources and services to improve access.
- Coordinated with social service agencies to facilitate client support and referrals.
- Updated client records in compliance with privacy regulations and organizational protocols.
- Managed front desk operations, greeting visitors and directing them appropriately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
Public Service Clerk
City of San Francisco
San Francisco, CA
03.2023 - 03.2024
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Guided clients through transition to independent living within community.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Maintained community outreach and public relations programs to strengthen relationships with general public.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Recorded significant occurrences in daily log with professionalism and critical details.
- Enforced building rules with staff, guests, and outside professionals.
- Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
Kitchen Manager/Lead Cook
BNB WINGS AND THINGS
06.2022 - 01.2024
- ### Target Role Aligned Statements
- Managed kitchen staff schedules and daily assignments to maintain efficient operations.
- Prepared diverse menu items while adhering to safety and sanitation standards.
- Monitored inventory levels and placed orders to ensure ingredient availability.
- Resolved kitchen conflicts swiftly, fostering a collaborative team environment.
- Applied safe food handling practices consistently to prevent contamination risks.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Improved customer satisfaction with timely and accurate food delivery.
- Implemented customer feedback system to gather insights and improve dining experience.
Warehouse Supervisor
Trove
Brisbane, CA
11.2017 - 12.2020
- Ensured appropriate staffing levels to meet production demands.
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Provided leadership to motivate staff members to achieve performance goals.
- Enforced company policies related to employee conduct in the workplace.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
Education
Bachelor of Science - Psychology & Counseling
Grand Canyon University/Online
Phoenix, AZ04-2026
Skills
- Effective Communication
- Dispute Resolution
- Customer Service
- Computer Literacy
- Problem-solving aptitude
- Adaptability and Flexibility
- Telephone Etiquette
- Telephone skills
- Continuous Improvement
- Customer satisfaction focus
- Time management
- Team player attitude
- Complaint handling
- Attention to detail
- Customer communication
- Professional and mature
- Flexible and adaptable
Education and Training
true,other
Timeline
Desk Clerk
Tenderloin Housing Clinic
05.2024 - 03.2026
Public Service Clerk
City of San Francisco
03.2023 - 03.2024
Kitchen Manager/Lead Cook
BNB WINGS AND THINGS
06.2022 - 01.2024
Warehouse Supervisor
Trove
11.2017 - 12.2020
Bachelor of Science - Psychology & Counseling
Grand Canyon University/Online