Dwayne Ross
San Francisco
Summary
Dynamic professional with a proven track record at Tenderlion Housing Clinic, excelling in problem-solving and customer satisfaction. Recognized for effectively resolving guest complaints and enhancing service quality. Strong communicator with expertise in information processing, ensuring confidentiality while maintaining high standards of service in fast-paced environments.
Knowledgeable desk clerk with solid background in customer service and administrative tasks. Proven ability to handle front desk operations effectively, ensuring smooth communication and problem resolution. Demonstrated strong organizational skills and high level of punctuality.
Overview
11
11
years of professional experience
Work History
Desk Clerk
Tenderlion Housing Clinic
04.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Provided exceptional customer service by addressing guest inquiries and concerns.
- Assisted clients with inquiries, providing timely information about services and resources available.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Participated in emergency response drills, ensuring preparedness and guest safety in critical situations.
- Resolved guest complaints with empathy and quick problem-solving
- Enforced building rules with staff, guests, and outside professionals.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
Public Service Trainee
City and County of San Francisco
03.2024 - 03.2025
- Assisted in delivering high-quality customer service by addressing inquiries and resolving issues promptly.
- Supported operational tasks including data entry and record maintenance to enhance workflow efficiency.
- Collaborated with team members to ensure compliance with safety protocols and procedures during service operations.
- Adapted quickly to new software systems for tracking service requests and improving response times.
- Resolved escalated issues professionally, resulting in satisfied customers and minimal negative feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Collaborated with team members to improve overall service quality and streamline processes.
Kitchen Manager/Lead Cook
BNB WINGS & THANGS
01.2022 - 03.2023
- Supervised kitchen staff to ensure efficient workflow and adherence to food safety standards.
- Developed and implemented standardized recipes to maintain product consistency and quality.
- Trained new employees on kitchen procedures, equipment usage, and food preparation techniques.
- Managed inventory levels and ordered supplies to optimize kitchen operations and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Supervised line cooks to monitor food safety and order accuracy.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Warehouse Supervisor
Trove
11.2017 - 03.2023
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored staff on equipment handling and inventory management processes.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated with logistics teams to optimize shipment schedules and delivery timelines.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Used warehouse management software to reconcile daily inventory.
Cook
Volume Services
03.2015 - 10.2017
- Prepared and cooked meals according to standardized recipes and portion sizes.
- Maintained cleanliness and organization of kitchen workspace, adhering to food safety standards.
- Assisted in menu planning, contributing creative ideas for seasonal dishes.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Monitored inventory levels, ensuring timely replenishment of supplies and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Education
Bachelor of Science - Applied Management
Grand Canyon University (Online)
Phoenix, AZ12-2028
Skills
- Problem-solving skills
- Customer satisfaction focus
- Time management
- Complaint handling
- Guest relations
- Professional and mature
- Mail handling
- Information processing
- Effective communication
- Confidentiality understanding
Timeline
Desk Clerk
Tenderlion Housing Clinic
04.2025 - Current
Public Service Trainee
City and County of San Francisco
03.2024 - 03.2025
Kitchen Manager/Lead Cook
BNB WINGS & THANGS
01.2022 - 03.2023
Warehouse Supervisor
Trove
11.2017 - 03.2023
Cook
Volume Services
03.2015 - 10.2017
Bachelor of Science - Applied Management
Grand Canyon University (Online)