Ernest Nsoh
Lachine, Montreal,QC
Summary
Dynamic professional who quickly adapts to new environments and challenges. I have demonstrated the ability to acquire and apply new knowledge efficiently. While maintaining the zeal to continuously improve in rapidly changing environments.
Experience acquired from previous jobs permits me to pay attention to details and follow set procedures. Maintain high standards, while minimizing risks. Skills I will be transferring to the training process and eventually to the workplace.
Overview
6
6
years of professional experience
Work History
Health and Social Service Assistant
Sante Quebec
Montreal, Quebec
03.2024 - Current
- Facilitated day-to-day personal care for individuals at their residences.
- Provided emotional support for those who required aid, and administered medication.
- Delivered compassionate assistance to those in need.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Notified relevant quarters of noticeable deviations in patients' health for further action.
Caregiver
Sante Quebec
Montreal, Quebec
09.2020 - Current
- Accompanied and assisted patients with activities of daily living.
- Communicate with other staff and family about the challenges the patient may be facing.
- Monitored patients' safety and helped with mobility.
- Help clients adapt to new environments and lifestyles.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted clients with maintaining good personal hygiene.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Recorded client status progress and challenges in logbooks and reports.
Customer Service Representative
TTEC, Montreal
Montreal, Quebec
09.2019 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided accurate information about products and services to customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Caregiving
Ecole Des Métiers Des Faubourgs De Montréal
Montreal, QC09-2020
Bachelor of Science - Banking And Finance
University of Yaoundé, 2(C0011770288)
Yaoundé , Cameroon10-2012
High School Diploma -
Place Cartier Adult Education Centre (NSOE08070609
Montreal, QCSkills
- Advanced English and French Language Skills
- Proficient in Analyzing Challenges
- Great team player
- Customer assistance
- Flexible and resilient
- Detail-oriented
Languages
English
Full Professional
French
Professional
References
References available upon request.
Accomplishments
Certificate of Long Service. CIUSSS West central, Montreal.
Hobbies
- Driving
- Soccer
- Travelling
Timeline
Health and Social Service Assistant
Sante Quebec
03.2024 - Current
Caregiver
Sante Quebec
09.2020 - Current
Customer Service Representative
TTEC, Montreal
09.2019 - 07.2020
Caregiving
Ecole Des Métiers Des Faubourgs De Montréal
Bachelor of Science - Banking And Finance
University of Yaoundé, 2(C0011770288)
High School Diploma -
Place Cartier Adult Education Centre (NSOE08070609