Ernel Mowa
Gatineau,QC
Summary
Dynamic professional with a diverse background in customer service and finance. Open to changes and embrace challenging tasks as new opportunities . Possess excellent communication, problem solving, and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Chef
JOEY Restaurant
Ottawa
07.2024 - 01.2025
- Maintained well-organized mise en place to keep work consistent.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Make sauces for the week
Sales Representative
Cogeco
Gatineau, QC
05.2024 - 10.2024
- Analysis of customer needs and proposal of solutions adapted to their expectations.
- Achievement of the objectives set by the sales department.
- Support in solving problems encountered by customers when using the product or service sold.
- Telephone contact with customers for contract renewal.
- Training new sales representatives on sales techniques and product specificities.
Sales Representative
JmA Marketing
Gatineau, QC
01.2024 - 06.2024
- Active listening to customers to best understand their needs and recommend optimal products.
- Management of customer complaints, resolution of problems encountered by the latter with respect.
- Pure and complementary sale of different products and services.
- Analysis of customer needs and proposal of solutions adapted to their expectations.
- Making customer appointments with a view to optimizing the schedule.
- Negotiation of commercial contracts in order to optimize profit margins.
- Réponse rapide et professionnelle aux demandes, assurant un taux de conversion de 90 % des prospects en clients.
- Monitoring of customer satisfaction, survey of new needs, establishment of adapted offers.
Baker
Tim Hortons
Ottawa, ON
07.2023 - 09.2025
- Preparation of ingredients (peeling, washing, cutting), fillings and sauces.
- Cleaning and maintenance of kitchen equipment, utensils and workspaces
- Strict compliance with the rules of hygiene and food safety in force.
Customer Service Representative
RAWBANK
Kinshasa/congo
04.2020 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master - Economics
Université Protestante Au Congo
Kinshasa/Rd Congo 09.2022
Skills
- Ponctualité
- Present
- Active listening
- Sense of organization
- Teamwork
- Force of persuasion
- Microsoft Word and excel
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Chef
JOEY Restaurant
07.2024 - 01.2025
Sales Representative
Cogeco
05.2024 - 10.2024
Sales Representative
JmA Marketing
01.2024 - 06.2024
Baker
Tim Hortons
07.2023 - 09.2025
Customer Service Representative
RAWBANK
04.2020 - 10.2023
Master - Economics
Université Protestante Au Congo