Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erin Pinnell

Edmonton,AB

Summary

Dynamic Front End Supervisor at Belmont Sobeys with a proven track record in enhancing customer satisfaction and team performance. Skilled in complaint resolution and staff management, I effectively trained employees, streamlined operations, and maintained cash accuracy. Committed to fostering a positive shopping experience while driving productivity and efficiency.

Overview

10
10
years of professional experience

Work History

Front End Supervisor

Belmont Sobeys
01.2016 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Did cash pick ups for Gardia.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Implemented nightly operating procedures for reports, closing lottery and cigarette counts. As well as locking up at night.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Manager on duty for the entire store in the evenings and nights.

Education

High School Diploma -

Alberta College
Edmonton, AB

Skills

  • Database management
  • Complaint resolution
  • Customer service
  • Staff management
  • Training and mentoring
  • Refunds processing
  • Accurate money handling
  • Team supervision
  • Time management
  • Opening and closing procedures
  • Cash register operation
  • Receiving trucks

Languages

English

Timeline

Front End Supervisor

Belmont Sobeys
01.2016 - Current

High School Diploma -

Alberta College

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Erin Pinnell