Erin McNeil
Cobourg,Canada
Summary
Versatile Office Manager with a proven track record at CDL & Associates, enhancing office efficiency and mastering payroll, bookkeeping, and client relations. Excelled in a fast-paced environment, significantly improving administrative processes and customer satisfaction. Skilled in office management software and adept at scheduling, demonstrating both hard and soft skills essential for dynamic office environments.
Overview
10
10
years of professional experience
Work History
Office Manager
CDL & Associates
11.2023 - Current
- Handled incoming calls and scheduled client appointments.
- Processed administrative requests efficiently.
- Managed payroll processes.
- Managed office supply inventory.
- Maintained filing system for records, correspondence and other documents.
- Maintain current insurance plan invoicing.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Office Assistant
CDL & Associates
01.2018 - 11.2023
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Customer Service Representative
Home Trust Company
03.2015 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Business (Hons) - Marketing
University of Ontario Institute of Technology
Oshawa, Ontario04.2014
Bachelor of Health Science - Kinesiology
University of Ontario Institute of Technology
Oshawa, OntarioSkills
- Bookkeeping
- Billing
- Office management software
- Credit and collections
- Payroll and budgeting
- Scheduling and calendar management
Hobbies and Interests
- Animals
- Community Involvement
- Charity Events
References
Available Upon Request
Volunteer Experience
- Northumberland Humane Society: 2024- Assist with animal care and increasing adoptability
- Trick or Eat: 2009 & 2010- Visited homes, door-to-door, in selected areas previously notified to collect non-perishable foods
- The Big Bike: Heart and Stroke Foundation, 2009 & 2010- Raised money and participated on a multi-person bike to show support for the foundation
Timeline
Office Manager
CDL & Associates
11.2023 - Current
Office Assistant
CDL & Associates
01.2018 - 11.2023
Customer Service Representative
Home Trust Company
03.2015 - 01.2018
Bachelor of Business (Hons) - Marketing
University of Ontario Institute of Technology
Bachelor of Health Science - Kinesiology
University of Ontario Institute of Technology
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