Erin Maddock
Calgary,AB
Summary
Dedicated and passionate about creating unique experience's for guests through impeccable customer service and hospitality. Through years of customer facing roles with different demographics, I'm able to adapt to each clients specific needs to make their experience as smooth and comfortable as possible.
Overview
12
12
years of professional experience
Work History
Call Centre Agent
Porter Airlines
07.2024 - Current
- Met customer call guidelines for service levels, handle time and productivity using the A.I.R principles
- Efficiently utilize call time to support passenger needs in making, modifying or cancelling bookings
- Maintained 97% or higher PCS for the majority of time in the Call Centre
Receptionist
Jerome
05.2023 - 07.2024
- Greet and welcome clients via telephone and in person creating a positive and warm first impression.
- Take client bookings, maintain and coordinate stylist schedules
Childrens Musical Theatre Instructor
Puddle of Mud Productions
09.2021 - Current
- Deliver fun and engaging age appropriate lessons
- Ensure a warm and inviting safe space for kids to express creativity
- Provide quality arts education while ensuring accessibility and inclusion.
Barista
Phil & Sebastian Coffee Roasters
05.2017 - 05.2023
- Greeted customers and curated daily music playlist to promote a pleasant cafe experience
- Prepared complex coffee orders in a fast-paced environment
Operations Manager
Moores Clothing For Men
10.2012 - 05.2014
- Organized data and client information for wedding parties suit and tuxedo rentals.
- Delivered top tier customer service to ensure a stress free experience for clients
Education
St. Francis High School
Calgary, AB06-2009
Skills
- Excellent Verbal and Written Communication
- Exceptional Customer Service
- Positive Attitude
- Detail Oriented
- Proficient with Technology
Languages
English
Advanced (C1)
Timeline
Call Centre Agent
Porter Airlines
07.2024 - Current
Receptionist
Jerome
05.2023 - 07.2024
Childrens Musical Theatre Instructor
Puddle of Mud Productions
09.2021 - Current
Barista
Phil & Sebastian Coffee Roasters
05.2017 - 05.2023
Operations Manager
Moores Clothing For Men
10.2012 - 05.2014
St. Francis High School
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