Erin Longo
Vancouver,BC
Summary
Compassionate individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Outreach Worker
Strive Living Society
01.2024 - Current
- Developed and maintained accurate records of programs and services.
- Served as liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Improved clients' coping with routine life activities such as budgeting and rental payments.
- Reached out to nonprofits and other organizations to find funding for at-risk groups.
- Monitored progress towards service plan goals.
Youth Supportive Recovery Worker
Threshold Housing Society
06.2021 - 09.2023
- Provided one-on-one support for individuals struggling with addiction or mental health issues, fostering resilience and personal growth throughout recovery stages.
- Improved patient recovery rates by implementing evidence-based therapeutic techniques and individualized care plans.
- Utilized cognitive-behavioral therapy approaches to help clients challenge negative thought patterns and adopt healthier coping mechanisms during challenging situations.
- Assisted clients in regaining independence through goal-setting, problem-solving, and skill-building exercises.
- Documented case management activity for accurate, reliable records.
- Enhanced patient satisfaction by providing compassionate care and establishing strong rapport with clients
- Facilitated group therapy sessions, promoting peer support and helping clients build valuable coping skills.
Duty Outreach
Our Place Society
02.2019 - 04.2021
- Managed food and clothing distribution, assisted with life skills
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Child Care Worker
Burnside Community Centre
09.2020 - 07.2021
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Managed challenging behaviors effectively, employing positive discipline techniques tailored to individual needs.
- Provided emotional support and guidance to children during difficult times.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
Bachelor of Arts - Psychology
University of Victoria
Victoria, BC01.2021
Skills
- Strong interpersonal skills
- Critical thinker and quick learner
- Effective verbal and written communication skills
- Works well in team or individually
- Skilled multitasker
- Detail-oriented
- Cultural Sensitivity
- LGBTQ Advocacy
- Case Management
Certification
- Non-Violent Workplace Training - 2024
- Mandt Training - 2024
- ASIST Training - 2023
- Red Cross First Aid Training - 2023
- Narcan Training - 2023
References Available
References Available Upon Request
Timeline
Outreach Worker
Strive Living Society
01.2024 - Current
Youth Supportive Recovery Worker
Threshold Housing Society
06.2021 - 09.2023
Child Care Worker
Burnside Community Centre
09.2020 - 07.2021
Duty Outreach
Our Place Society
02.2019 - 04.2021
Bachelor of Arts - Psychology
University of Victoria
- Non-Violent Workplace Training - 2024
- Mandt Training - 2024
- ASIST Training - 2023
- Red Cross First Aid Training - 2023
- Narcan Training - 2023
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