Erin Kerr
Waterloo
Summary
Proactive team leader with extensive experience in leading teams and managing multiple projects. Possesses exceptional communication and problem-solving skills, effectively motivating and inspiring team members towards a common goal. Expertise includes training and developing staff to ensure a positive customer experience through excellent service. Committed to maintaining quality assurance and driving process improvement in the workplace. Continuously seeks opportunities for growth and learning, dedicated to constantly improving skills and excelling in the role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Harmony Jewlery & Co
08.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Was responsible for interacting with customers over e-mail and the phone for any inquires or complications that needed solving.
- Was able to deal with tough customers and find a helpful solution to the problem.
- Managed company wide stock transfers, as well as counting product and sending inventory to our head office.
- In charge of balancing the till through out th day to make sure sales were correct.
- On call if other employees had any questions or needed help with a store problem
- Was given the role of the stores "second" to the manager in the span of 4 months
Supervisor
Tim Hortons
07.2022 - 08.2024
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Gained plenty of experience in customer service
- In charge of counting the end of the day income, as well as balancing the end day income
Groom/Stable Hand
Anne Auty Equestrian
11.2020 - 08.2022
- Demonstrated ability to groom horses, maintain stalls and feed animals with accuracy and efficiency
- Full day shift working with a team to achieve chores geared for a show barn
- Responsible for administration of oral medication to required horses
- Assisting Farrier and/or Veterinarian with required tasks
- Working with clients to prepare and train their horses for competition
- Travelling to show grounds for 2-3 week international tournaments
- Proficient at keeping accurate records regarding the condition of each horse under care
Special Needs Caregiver
Private Client
06.2018 - 03.2020
- Provided care for an eighteen year old non-verbal woman with autism 3-4 times a week
- Provided food, entertainment, self-care, and chores around the house and put her to bed at the end of my shift
- Responded quickly and calmly in emergency situations while ensuring the safety of all involved parties
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Custodial/Restock
Paris Veterinary Clinic
06.2016 - 07.2017
- Volunteered to gain experience and observe a professional team environment
- Restocking medical tools/equipment
- Custodial duties
Education
Real Estate Course - Real Estate Agent
Humber College
06-2025
High School Diploma -
Paris District High School
Paris, ON06.2023
Skills
- Adaptability
- The ability to multitask
- Leadership
- Hard working
- Time management
- Communication
- Ability to work in a team
- Organized
- Customer service
- Training and mentoring
- Patience and empathy
- Staff management
- People person
- Ready to learn new things
Certification
First Aid Certified
Languages
English
Native or Bilingual
Timeline
Sales Associate
Harmony Jewlery & Co
08.2024 - Current
Supervisor
Tim Hortons
07.2022 - 08.2024
Groom/Stable Hand
Anne Auty Equestrian
11.2020 - 08.2022
Special Needs Caregiver
Private Client
06.2018 - 03.2020
Custodial/Restock
Paris Veterinary Clinic
06.2016 - 07.2017
First Aid Certified
Real Estate Course - Real Estate Agent
Humber College
High School Diploma -
Paris District High School
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