Erika Vigara Martinez
Summary
A detail-oriented events professional with over 5 years of experience in the events industry. Offering superior skills in event planning and implementation, customer service, and team leadership.
Proficient in managing and executing events of diverse sizes and complexities, with an ESS score of 9,5.
Adept at developing and maintaining exceptional relations with colleagues, vendors and clients; resulting in guest experiences that promote return patronage.
Overview
5
5
years of professional experience
Work History
Event Manager
JW Marriott Parq Vancouver
Vancouver, BC
05.2022 - Current
- Plan and coordinate successful events at the hotel, with up to 500 guests.
- Collaborate closely with internal stakeholders as well as external clients, sponsors, vendors, and partners to achieve the event's objectives.
- Identify and mitigate potential risks, such as safety hazards or schedule conflicts, and respond promptly to unforeseen challenges to minimize disruption to the event.
- Collect and analyze feedback from attendees, sponsors, and other stakeholders to continuously improve the event's quality and impact.
Wedding Assistant
Eternity Moments Weddings
Vancouver, BC
05.2023 - 09.2023
- Oversaw setup and breakdown of wedding decorations and supplies.
- Performed bridal couple's assistant duties, ensuring they get to enjoy food and drinks and creating a stress-free day for them.
Task Force - Bar and Restaurants Supervisor
Westin Harbour Castle
Toronto, ON
01.2023 - 02.2023
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Restaurant Supervisor
Delta Hotels by Marriott & Conference Centre
Vancouver, BC
11.2021 - 05.2022
- Manage the daily operations of a 150-seat restaurant, including front-of-house staff management and cash handling.
- Implement restaurant policies and procedures to ensure consistent delivery of high-quality food and service.
- Monitor guest feedback and address concerns promptly and professionally to ensure guest satisfaction.
Waitress
Marriott International, Inc.
Barcelona, Catalonia
06.2021 - 09.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Conference & Events Operations Supervisor
Hilton Hotels
Prague, CZ
07.2019 - 03.2020
- Supervise and lead a team of staff in providing outstanding customer service for all banquet customers.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Meetings and Events Coordinator Trainee
Hilton Hotels
Prague, CZ
09.2018 - 02.2019
- Coordinate and execute diverse events on-site, including corporate and social.
- Brainstormed and implemented creative event concepts and themes.
- Reviewed event bills to confirm accuracy and approve payment.
Education
Master of Arts - Wedding And Social Events Management
CETT - Universitat De Barcelona
Barcelona07.2021
Bachelor of Arts - Tourism And Hotel Management
Escola Universitaria De Turisme I Direccio Hotelera
Bellaterra, Spain06.2018
AEC / DEP or Skilled Trade Certificate en Business marketing - Marketing
INS Jaume Mimo
Cerdanyola del Valles, Spain05.2014
Skills
- Opera PMS
- Micros POS
- Restaurant Management
- Events Management
- OpenTable
- CI/TY Marriott System
- SocialTables
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Catering and Hospitality
Certificates And Licenses
Serving It Right (BC, Canada)
Accomplishments
- Successfully developed and updated Banquet menus using MI Sales Companion.
- Qualified for the 2022 Q3 Golden Circle Achievers.
Timeline
Wedding Assistant
Eternity Moments Weddings
05.2023 - 09.2023
Task Force - Bar and Restaurants Supervisor
Westin Harbour Castle
01.2023 - 02.2023
Event Manager
JW Marriott Parq Vancouver
05.2022 - Current
Restaurant Supervisor
Delta Hotels by Marriott & Conference Centre
11.2021 - 05.2022
Waitress
Marriott International, Inc.
06.2021 - 09.2021
Conference & Events Operations Supervisor
Hilton Hotels
07.2019 - 03.2020
Meetings and Events Coordinator Trainee
Hilton Hotels
09.2018 - 02.2019
Master of Arts - Wedding And Social Events Management
CETT - Universitat De Barcelona
Bachelor of Arts - Tourism And Hotel Management
Escola Universitaria De Turisme I Direccio Hotelera
AEC / DEP or Skilled Trade Certificate en Business marketing - Marketing
INS Jaume Mimo
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