Sohaila Sameh
Toronto,Canada
Summary
Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Distillery Restaurants Corp.
09.2021 - Current
- Recruiting, hiring, and training staff
- Developing employee schedules and managing staff rotations
- Conducting performance evaluations and providing constructive feedback
- Ensuring excellent customer service and addressing customer concerns
- Managing guest reservations, both online and by phone
- Implementing customer feedback to enhance service quality
- Regularly updating and revising the menu to keep it fresh and appealing
- Collaborating with chefs to introduce new dishes and improve existing ones
- Overseeing the wine and cocktail program
- Working with bartenders to create and update drink menus
- Managing inventory of alcoholic and non-alcoholic beverages
- Ensuring smooth day-to-day operations
- Managing and optimizing workflows for efficiency
- Implementing and enforcing health and safety regulations.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Executive Assistant
Metropolitan Regional Housing Authority
02.2020 - 09.2021
- Scheduling appointments, meetings, and conferences for the senior management team
- Coordinating and managing the executive's daily calendar efficiently
- Arranging domestic and international travel, including flights, accommodations, and transportation
- Creating detailed itineraries and ensuring smooth travel logistics
- Proficiently using office software and technology tools (e.g., Microsoft Office, calendar apps, virtual meeting platforms)
- Planning and organizing corporate events, conferences, and team-building activities
- Coordinating logistics, invitations, and on-site management.
Event Planner
Elite Weddings & Events
06.2019 - 12.2019
- Meeting with clients to understand their vision, preferences, and budget for the wedding
- Researching, selecting, and coordinating with various vendors such as florists, caterers, photographers, and musicians
- Developing and managing budgets in line with client expectations
- Negotiating vendor contracts to ensure cost-effectiveness
- Creating detailed timelines and schedules for all wedding-related events
- Ensuring that all tasks are completed on time
- Managing the flow of events on the wedding day
- Conducting post-event evaluations with clients to gather feedback
- Wrapping up financial matters and ensuring all vendor invoices are settled.
Event Specialist
Jackie o Floral Affairs and Event Design
04.2018 - 05.2019
- Creating unique and visually appealing floral designs in line with the client's vision and event theme
- Developing cost estimates based on floral requirements and presenting proposals to clients
- Designing and creating floral arrangements, bouquets, centerpieces, and other decorative elements
- Coordinating with event planners and venue staff for seamless setup and installation
- Providing on-site support during the event to address any last-minute adjustments or unforeseen issues
- Overseeing the breakdown and removal of floral arrangements post-event
- Coordinating the return or disposal of rental items.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
Education
Diploma - Event and Media Production
Seneca College
Toronto, Canada06.2018
Bachelor of Arts (B.A.) - Hospitality Management
Faculty of Tourism and Hotel Management
Alexandria, Egypt06.2016
Skills
- Interpersonal Skills
- Customer Service
- Full-Service Restaurant Background
- Labor and Food Cost Control
- Excellent Wine Knowledge
- Menu Development
- Operations Management
- Schedule Coordination and Staff Management
- Silverware and Micros POS
- OpenTable and SevenRooms
- Opera and 360HMS
Nationality
Egyptian Canadian
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Certification
- Smart Serve
- WHMIS
- OpenTable Manager
- Health and Safety Awareness in 5 steps
- First Aid
Timeline
Restaurant Manager
The Distillery Restaurants Corp.
09.2021 - Current
Executive Assistant
Metropolitan Regional Housing Authority
02.2020 - 09.2021
Event Planner
Elite Weddings & Events
06.2019 - 12.2019
Event Specialist
Jackie o Floral Affairs and Event Design
04.2018 - 05.2019
Diploma - Event and Media Production
Seneca College
Bachelor of Arts (B.A.) - Hospitality Management
Faculty of Tourism and Hotel Management
- Smart Serve
- WHMIS
- OpenTable Manager
- Health and Safety Awareness in 5 steps
- First Aid
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