Summary
Overview
Work History
Education
Skills
Timeline
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Erika Pineda

Los Angeles

Summary

Dynamic hospitality professional with extensive experience at USC Hospitality, excelling in guest relations and banquet preparation. Proven ability to enhance customer satisfaction through attentive service and effective team collaboration. Skilled in liquor and food service, with a strong focus on maintaining high standards and creating memorable dining experiences.Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.

Overview

11
11
years of professional experience

Work History

Banquet Server

USC Hospitality
05.2024 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to the seating plan and event theme.
  • Set up banquet tables and chairs based on event requirements.
  • Responded to guest inquiries and requests promptly and courteously.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Performed opening and closing duties for the banquet hall, following the checklist to restock supplies and clean up all service areas.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Bartender

USC Hospitality: The Lab Gastropub
08.2023 - 05.2024
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked the service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender, Server

USC Hospitality: Mckay's Restaurant
03.2014 - 08.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Helped management plan and serve bar menu, exceeding customer expectations.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Associate of Arts - Architecture

Los Angeles Trade Technical College
Los Angeles, CA
06-2024

Skills

  • Dining area maintenance
  • Banquet preparation
  • Liquor, wine, and food service
  • Station restocking
  • Guest relations
  • Team collaboration
  • Task prioritization
  • POS
  • Reliable transportation
  • Service prioritization
  • Fluent in English and Spanish
  • Hospitality service expertise

Timeline

Banquet Server

USC Hospitality
05.2024 - Current

Bartender

USC Hospitality: The Lab Gastropub
08.2023 - 05.2024

Bartender, Server

USC Hospitality: Mckay's Restaurant
03.2014 - 08.2023

Associate of Arts - Architecture

Los Angeles Trade Technical College

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Erika Pineda