Jillian Lamb
ON
Summary
Versatile and dynamic professional with a proven track record at Sudexo, adept in guest relations and high-volume dining. Excelled in enhancing customer satisfaction and streamlining banquet operations, showcasing clear communication and proper food handling. Skilled in leading teams to achieve operational excellence, significantly improving service delivery and efficiency.
Overview
16
16
years of professional experience
1
1
Language
Work History
Banquet Server
Sudexo
03.2023 - 11.2024
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Carried out professional service, retaining polite and friendly approach at all times.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Adhered to all health and safety regulations while serving food and beverages.
Steam Press Operator
Custom Drycleaners
01.2022 - 11.2024
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Reviewed completed orders for quality and accuracy.
- Followed safety protocols to reduce operating risks on press machinery.
Birthday Party Supervisor
Max Families
01.2022 - 12.2023
- Reviewed customer feedback regularly, implementing improvements as needed to continually elevate the quality of service provided.
- Resolved any issues or concerns promptly, ensuring positive client feedback and repeat bookings.
- Maintained strong communication with team members during events, facilitating efficient coordination among staff.
- Enhanced customer satisfaction by delivering well-organized and memorable birthday parties.
- Oversaw setup and breakdown of party areas, maintaining cleanliness and organization throughout events.
- Managed party logistics, ensuring smooth events and satisfied clients.
- Decorated and set tables in accordance with party themes and age groups.
- Trained new staff members on company policies and procedures, promoting consistent service quality across all events.
- Managed inventory of party supplies, reducing waste and saving on costs while maintaining adequate stock levels.
Manager
Rice Bowl
11.2021 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Staff schedules
- Inventory
- Ordering food and paper products
- Completing cash outs and coin orders
Education
Diploma - Photographic Studies
St. Lawrence College
None 05.2001 -
Skills
Clear communication
Food service
Guest relations
Dining area maintenance
Proper food handling
Positive attitude
Order accuracy
High volume dining
Timeline
Banquet Server
Sudexo
03.2023 - 11.2024
Steam Press Operator
Custom Drycleaners
01.2022 - 11.2024
Birthday Party Supervisor
Max Families
01.2022 - 12.2023
Manager
Rice Bowl
11.2021 - 01.2023
Diploma - Photographic Studies
St. Lawrence College
05.2001 -