Erika Guillen Morales
Summary
I have been providing exceptional customer service from 8 years ago. I started in a costumer satisfaction area in Volkswagen de Mexico. Skilled in project coordination and fostering teamwork, I significantly achieve the goals. My expertise also spans efficient cleaning techniques and maintaining strict confidentiality, showcasing a versatile skill set ideal for dynamic environments and show the best to the guest ready to enjoy the moment.
Overview
8
8
years of professional experience
Work History
Housekeeping
Hampton Inn By Hilton
Napanee, ON
06.2024 - Current
- Coordinated with housekeeping and maintenance teams to expedite resolutions for guest room concerns.
- Worked with housekeeping staff to ensure tidy and welcoming guest rooms.
- Ensured warehouse stayed organized by following strict housekeeping protocols.
- Assisted in training new hires on housekeeping procedures, fostering a welcoming team environment.
Coordinator
Volkswagen De Mexico
07.2021 - 03.2024
- Enhanced team efficiency through consistent communication and updates.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Costumer Service
Volkswagen De Mexico
Mexico
06.2017 - 03.2024
- Increased client satisfaction by providing excellent customer service.
- Provided expert customer service and technical support to clients.
- Resolved guest inquiries punctually and politely for professional customer service.
Education
Diploma - English Language
ILSC Language School
Toronto, ON06.2024
Bachelor - Business Administration
Instituto Tecnológico De Acapulco
Acapulco, Guerrero08.2016
Skills
- Customer service
- Project coordination
- Schedule coordination
- Discretion and confidentiality
- Customer service support
- Proper chemical usage
- Dusting techniques
- Efficient cleaning techniques
- Surface disinfection
- Hospitality background
- Vacuuming and sweeping
- Teamwork
Languages
English
Professional Working
Portuguese
Professional Working
Timeline
Housekeeping
Hampton Inn By Hilton
06.2024 - Current
Coordinator
Volkswagen De Mexico
07.2021 - 03.2024
Costumer Service
Volkswagen De Mexico
06.2017 - 03.2024
Diploma - English Language
ILSC Language School
Bachelor - Business Administration
Instituto Tecnológico De Acapulco