Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Guillen Morales

Summary

I have been providing exceptional customer service from 8 years ago. I started in a costumer satisfaction area in Volkswagen de Mexico. Skilled in project coordination and fostering teamwork, I significantly achieve the goals. My expertise also spans efficient cleaning techniques and maintaining strict confidentiality, showcasing a versatile skill set ideal for dynamic environments and show the best to the guest ready to enjoy the moment.

Overview

8
8
years of professional experience

Work History

Housekeeping

Hampton Inn By Hilton
Napanee, ON
06.2024 - Current
  • Coordinated with housekeeping and maintenance teams to expedite resolutions for guest room concerns.
  • Worked with housekeeping staff to ensure tidy and welcoming guest rooms.
  • Ensured warehouse stayed organized by following strict housekeeping protocols.
  • Assisted in training new hires on housekeeping procedures, fostering a welcoming team environment.

Coordinator

Volkswagen De Mexico
07.2021 - 03.2024
  • Enhanced team efficiency through consistent communication and updates.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Costumer Service

Volkswagen De Mexico
Mexico
06.2017 - 03.2024
  • Increased client satisfaction by providing excellent customer service.
  • Provided expert customer service and technical support to clients.
  • Resolved guest inquiries punctually and politely for professional customer service.

Education

Diploma - English Language

ILSC Language School
Toronto, ON
06.2024

Bachelor - Business Administration

Instituto Tecnológico De Acapulco
Acapulco, Guerrero
08.2016

Skills

  • Customer service
  • Project coordination
  • Schedule coordination
  • Discretion and confidentiality
  • Customer service support
  • Proper chemical usage
  • Dusting techniques
  • Efficient cleaning techniques
  • Surface disinfection
  • Hospitality background
  • Vacuuming and sweeping
  • Teamwork

Languages

English
Professional Working
Portuguese
Professional Working

Timeline

Housekeeping

Hampton Inn By Hilton
06.2024 - Current

Coordinator

Volkswagen De Mexico
07.2021 - 03.2024

Costumer Service

Volkswagen De Mexico
06.2017 - 03.2024

Diploma - English Language

ILSC Language School

Bachelor - Business Administration

Instituto Tecnológico De Acapulco
Erika Guillen Morales