Terry Kreisler
Powell River,BC
Summary
Dynamic professional with a proven track record at Scotia Bank, excelling in customer service and relationship building. Adept at multitasking and prioritizing, I leverage my detail-oriented approach to enhance client satisfaction and drive results. Committed to health and safety compliance, I consistently deliver exceptional service while fostering teamwork and collaboration.
Overview
1
1
Certification
2023
2023
years of professional experience
Work History
Housekeeping
Vancouver Coastal Health
- Cleaned and sanitized patient rooms, areas & common hallways to maintain a safe healthcare environment.
- Operated cleaning equipment and utilized appropriate cleaning agents for various surfaces.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
Banking Customer Service Representative
Scotia Bank
Powell River, BC
07.2018 - 11.2022
- Assisted customers with account inquiries and transaction processing.
- Provided accurate information on banking products and services to enhance customer satisfaction.
- Resolved customer complaints efficiently, ensuring positive experiences and retention.
- Maintained up-to-date knowledge of bank policies, procedures, and regulatory requirements.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Realtor
Royal LePage
Powell River, BC
06.2017 - 11.2018
- Facilitated client interactions to understand property needs and preferences.
- Conducted market research to identify trends and opportunities in real estate.
- Prepared detailed property listings and marketing materials for effective promotion.
- Coordinated property showings, ensuring optimal presentation for prospective buyers.
- Negotiated offers and counteroffers to achieve favorable terms for clients.
- Utilized CRM software to manage client relationships and track sales activities.
- Developed comprehensive market analyses to guide pricing strategies for listings.
- Collaborated with mortgage brokers and inspectors to streamline transaction processes.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Realtor
Sutto WestCoast Realty
White Rock, BC
03.2015 - 06.2017
- Conducted property showings, showcasing features to potential buyers.
- Facilitated client communications, ensuring timely responses to inquiries and concerns.
- Assisted in preparing market analysis reports, enhancing pricing strategies for listings.
- Maintained updated knowledge of local real estate market trends and regulations.
- Coordinated with mortgage brokers and inspectors to streamline transaction processes.
- Developed marketing materials for listings, increasing visibility within target markets.
- Cultivated relationships with clients, fostering trust and repeat business opportunities.
- Participated in negotiations to secure favorable terms for clients during transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
Education
GED -
High School
Grade 12Lever 1 - Carpenter - Carpentry Apprentice
Trades Training BC
Surrey, BCRealtor - Real Estate
Sauder School of Business
Vancouver, BC04.2015
Skills
Teamwork
Housekeeping
Customer service
Hardworking
Multitasking and prioritizing
Professional and courteous
Health and safety compliance
Customer service-focused
Customer-oriented
Detail-oriented
Focused and detail-oriented
Team support and collaboration
Languages
English
Full Professional
Certification
Security Workers License
Timeline
Banking Customer Service Representative
Scotia Bank
07.2018 - 11.2022
Realtor
Royal LePage
06.2017 - 11.2018
Realtor
Sutto WestCoast Realty
03.2015 - 06.2017
Housekeeping
Vancouver Coastal Health
GED -
High School
Lever 1 - Carpenter - Carpentry Apprentice
Trades Training BC
Realtor - Real Estate
Sauder School of Business