Erika Darling
ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Strong desire to learn and help in a team environment.
Overview
7
7
years of post-secondary education
Work History
Medical Administration
Durand Integrated Health Group
8 2024 - Current
- Greet and check in clients, ensuring a welcoming atmosphere
- Answer phone calls and respond to inquiries with accurate information
- Schedule and manage existing appointments using EHR and scheduling software (Jane app)
- Maintain and update client records with attention to detail
- Process payments and manage billing inquiries including up to date insurance for billing purposes (Telus eHealth, Sunlife, Greenshield, Provider Connect)
- Ensure compliance with confidentiality and data protection regulations
- Collaborate with healthcare providers to coordinate client care
- Relay messages and information promptly between clients and staff
- Organize and maintain front desk supplies and clinic materials
- Perform clerical tasks such as filing, faxing, and data entry
- Address client concerns and resolve issues effectively
- Provide support during high-volume periods or emergencies
- Monitor clinic flow and manage wait times for clients
- Assist in maintaining a clean and organized front desk area
- Provide information on wellness services and clinic policies
- Distribute educational materials to clients as needed.
YHM
Detour Café Hamilton
04.2024 - Current
- Demonstrated adeptness in engaging customers positively, handling inquiries, and resolving issues promptly
- Proficient in clear and concise communication, facilitating smooth interactions between customers and staff
- Skilled in managing multiple tasks simultaneously, including order processing, payment handling, and maintaining cleanliness
- Proven ability to prioritize tasks effectively, ensuring seamless operations and timely service delivery
- Maintained meticulous standards of cleanliness and presentation, adhering to health and safety protocols diligently
- Experienced in accurately processing payments and reconciling cash registers with precision
- Worked seamlessly with colleagues to optimize workflow efficiency and foster a positive team environment
- Thrived in high-pressure environments, adeptly managing fluctuations in workload and addressing unexpected challenges calmly.
March 2022 - June 2024
Hamilton International Airport
- Pass Control Administrator → Responsible for managing pass control bookings in Outlook Calendar for a busy office
- Responsible for reviewing Transport Canada Security applications for new, and current applicants
- Responsible for administering both permanent and temporary Restricted Area Cards for access around the airport
- File and sort employee paperwork for Hamilton International
- Ensuring all paperwork is properly stored and secured to be in compliance with Transport Canada
- Using Microsoft to create new access forms, signing authority forms and log all passes issued as well as returned
- Record billing on a monthly basis based off passes issued and appointments held
- Audit passes monthly to ensure no outstanding items
- Notify employees of upcoming pass expiry
- Assisting all applicants through the lengthy process of the application
- Ensuring all clients are satisfied with the level of customer service they received and were taken care to the best of our abilities.
April 2021- September 2022
Castle Ridge Cleaning and Concierge
- Cleaning duties and receptionist duties → Responsible for ensuring guests checked in and out on time
- Prioritizing task to ensure all were completed by a set deadline
- Keeping detailed records of property state to report to owners
- Ensuring all trailers were cleaned to a high standard and no details were missed
- Routinely checking on new guest and educating them on park rules and amenities
- Assisting guest with minor problems regarding their accommodations
- Coordinating maintenance and upkeep.
February 2020 - March 2022
Viking Security Corp
- Receptionist duties and Security duties → Responsible for answering phones and taking messages or directing calls to desired person
- Responsible for educating a small to medium team at major events to ensure the safety of others
- Follow routines and keep detail logbooks throughout shift
- Interact with many different demographics of people depending on the job location
- Observing crowds and paying attention to detail to ensure public safety
- Working alone and staying on task as well as task prioritization
- Working in large groups and delegating tasks to ensure events ran efficiently.
August, 2016 - March 2022
Denningers Fine Foods of the World
- Part-time Deli Counter and Bakery Customer Service Representative (Opening & Closing) → Responsible for opening and closing the deli counter, and bakery, operations in a busy and fast-paced customer service environment
- Was able to work alone and be self-sufficient and self-directed
- Track inventory and complete data sheet verification
- Ensure cleanliness and health & safety standards are maintained and in compliance with company policies and procedures
- Operate sometimes heavy machinery
- Part-time Cashier (Opening & Closing) → Responsible for opening and closing the cashes for the day
- Ensure cleanliness and COVID-19 guidelines
- Effectively handle customer orders and questions/complaints from customers.
Education
CAO -
Canadian Academy of Osteopathy
01.2022 - Current
Honors Bachelor of Kinesiology - undefined
Brock University
01.2018 - 01.2022
O.S.S.H.G.D (honours) - undefined
Orchard Park Secondary School
WHMIS Training - undefined
WHMIS Training
Leadership Development camp - undefined
McMaster Sports Fitness
08.2016 - 08.2016
Government of Ontario - undefined
Licensed Security Guard
Canadian Red Cross - undefined
First Aid and CPR
Smart Serve Ontario - undefined
Smart Serve
Skills
Excellent people skills and ability to effectively communicate with people of all ages and nationalities
Patient, reliable and an effective decision maker
Efficient in prioritizing tasks
Responsible when working with others as well as alone
Adaptable to new environments and situations
Jane App experience
Excellent Customer Service Skills
Reliable
Smart Serve Certified
Employment Objective
Seeking part time employment in a position where I can work well within both a team environment, as well as independently.
Honors and Distinctions
- Graduated Kinesiology undergraduate degree with Honours
- Graduated with full honours from high school
- Winner of several Athletic Events awards i.e. Track and Field, Cross-Country, Water polo
- Awarded Brock Universities second highest entry scholarship (for average of 90-95%)
References
References available upon request
Timeline
YHM
Detour Café Hamilton
04.2024 - Current
CAO -
Canadian Academy of Osteopathy
01.2022 - Current
Honors Bachelor of Kinesiology - undefined
Brock University
01.2018 - 01.2022
Leadership Development camp - undefined
McMaster Sports Fitness
08.2016 - 08.2016
Medical Administration
Durand Integrated Health Group
8 2024 - Current
March 2022 - June 2024
Hamilton International Airport
April 2021- September 2022
Castle Ridge Cleaning and Concierge
February 2020 - March 2022
Viking Security Corp
August, 2016 - March 2022
Denningers Fine Foods of the World
O.S.S.H.G.D (honours) - undefined
Orchard Park Secondary School
WHMIS Training - undefined
WHMIS Training
Government of Ontario - undefined
Licensed Security Guard
Canadian Red Cross - undefined
First Aid and CPR
Smart Serve Ontario - undefined
Smart Serve
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