Erika Darling
Hamilton
Summary
Dynamic Office Administrator at FlexWell Physiotherapy with proven expertise in effective communication and office administration. Skilled in managing client inquiries and processing insurance claims, ensuring confidentiality and compliance. Recognized for enhancing workflow efficiency and delivering exceptional customer service, contributing to a welcoming clinic environment. Proficient in using "Jane App" for scheduling.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Administration
FlexWell Physiotherapy
11.2024 - Current
- Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination
- Actively participated in training opportunities to continually expand skillset while learning about new technologies or best practices in office administration
- Facilitated office administration and customer service to general public
- Organize and maintain front desk supplies and clinic materials
- Perform clerical tasks such as filing, faxing, and data entry
- Address client concerns and resolve issues effectively
- Provide support during high-volume periods or emergencies
- Assist in maintaining a clean and organized front desk area
- Provide information on wellness services and clinic policies
- Distribute educational materials to clients as needed.
Office Administration
Durand Integrated Health Group
8 2024 - 11.2024
- Greet and check in clients, ensuring a welcoming atmosphere
- Answer phone calls and respond to inquiries with accurate information
- Schedule and manage existing appointments using EHR and scheduling software (Jane app)
- Maintain and update client records with attention to detail
- Process payments and manage billing inquiries including up to date insurance for billing purposes (Telus eHealth, Sunlife, Greenshield, Provider Connect)
- Ensure compliance with confidentiality and data protection regulations
YHM
Detour Café Hamilton
04.2024 - Current
- Demonstrated adeptness in engaging customers positively, handling inquiries, and resolving issues promptly
- Proficient in clear and concise communication, facilitating smooth interactions between customers and staff
- Skilled in managing multiple tasks simultaneously, including order processing, payment handling, and maintaining cleanliness
- Proven ability to prioritize tasks effectively, ensuring seamless operations and timely service delivery
- Maintained meticulous standards of cleanliness and presentation, adhering to health and safety protocols diligently
- Experienced in accurately processing payments and reconciling cash registers with precision
- Worked seamlessly with colleagues to optimize workflow efficiency and foster a positive team environment
- Thrived in high-pressure environments, adeptly managing fluctuations in workload and addressing unexpected challenges calmly.
Pass Control Administrator
Hamilton International Airport
03.2022 - 05.2024
- Responsible for managing pass control bookings in Outlook Calendar for a busy office
- Responsible for reviewing Transport Canada Security applications for new, and current applicants
- Responsible for administering both permanent and temporary Restricted Area Cards for access around the airport
- File and sort employee paperwork for Hamilton International
- Ensuring all paperwork is properly stored and secured to be in compliance with Transport Canada
- Using Microsoft to create new access forms, signing authority forms and log all passes issued as well as returned
- Record billing on a monthly basis based off passes issued and appointments held
- Audit passes monthly to ensure no outstanding items
- Notify employees of upcoming pass expiry
- Assisting all applicants through the lengthy process of the application
- Ensuring all clients are satisfied with the level of customer service they received and were taken care to the best of our abilities.
Security Guard and Receptionist Duties
Viking Security Corp
02.2020 - 03.2022
- Responsible for answering phones and taking messages or directing calls to desired person
- Responsible for educating a small to medium team at major events to ensure the safety of others
- Follow routines and keep detail logbooks throughout shift
- Interact with many different demographics of people depending on the job location
- Observing crowds and paying attention to detail to ensure public safety
- Working alone and staying on task as well as task prioritization
- Working in large groups and delegating tasks to ensure events ran efficiently.
Deli, Cashier and Bakery Associate
Denningers Fine Foods of the World
08.2016 - 03.2022
- Part-time Deli Counter and Bakery Customer Service Representative (Opening & Closing) → Responsible for opening and closing the deli counter, and bakery, operations in a busy and fast-paced customer service environment
- Was able to work alone and be self-sufficient and self-directed
- Track inventory and complete data sheet verification
- Ensure cleanliness and health & safety standards are maintained and in compliance with company policies and procedures
- Operate sometimes heavy machinery
- Part-time Cashier (Opening & Closing) → Responsible for opening and closing the cashes for the day
- Ensure cleanliness and COVID-19 guidelines
- Effectively handle customer orders and questions/complaints from customers.
Education
CAO -
Canadian Academy of Osteopathy
Honors Bachelor of Kinesiology -
Brock University
04.2022
O.S.S.H.G.D (honours) -
Orchard Park Secondary School
06.2018
WHMIS Training -
WHMIS Training
Leadership Development camp -
McMaster Sports Fitness
Government of Ontario -
Licensed Security Guard
Skills
- Excellent people skills and ability to effectively communicate with people of all ages and nationalities
- Patient, reliable and an effective decision maker
- Efficient in prioritizing tasks
- Responsible when working with others as well as alone
- Adaptable to new environments and situations
- Jane App experience
- Excellent Customer Service Skills
- Reliable
Employment Objective
Seeking part time employment in a position where I can work well within both a team environment, as well as independently.
Honors and Distinctions
- Graduated Kinesiology undergraduate degree with Honours
- Graduated with full honours from high school
- Winner of several Athletic Events awards i.e. Track and Field, Cross-Country, Water polo
- Awarded Brock Universities second highest entry scholarship (for average of 90-95%)
Certification
- CPR/AED Certification
- Mental Health and First Aid
- Smart Serve
References
References available upon request
Timeline
Office Administration
FlexWell Physiotherapy
11.2024 - Current
YHM
Detour Café Hamilton
04.2024 - Current
Pass Control Administrator
Hamilton International Airport
03.2022 - 05.2024
Security Guard and Receptionist Duties
Viking Security Corp
02.2020 - 03.2022
Deli, Cashier and Bakery Associate
Denningers Fine Foods of the World
08.2016 - 03.2022
WHMIS Training -
WHMIS Training
Leadership Development camp -
McMaster Sports Fitness
Government of Ontario -
Licensed Security Guard
Office Administration
Durand Integrated Health Group
8 2024 - 11.2024
CAO -
Canadian Academy of Osteopathy
Honors Bachelor of Kinesiology -
Brock University
O.S.S.H.G.D (honours) -
Orchard Park Secondary School
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