Erik Poghosyan
Glendale
Summary
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Experienced in working directly with clients to ensure all the goals of a project are achieved and met within scope and budget. Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Dedicated to identifying customer needs and delivering effective solutions to all problems. Bilingual, hardworking, and ready to join my next team.
Overview
3
3
years of professional experience
Work History
Director of First Impressions
Keller Williams
La Cañada Flintridge
10.2024 - Current
- Provided support in coordinating events such as conferences, meetings or seminars.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Ensured compliance with organizational policies and procedures related to customer service standards.
- Obtained and processed payments from clients for products and services.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided assistance with general inquiries from customers, clients, and other stakeholders.
Teachers Assistant
Glendale Unified School District
La Crasenta
01.2023 - 06.2024
- Created an engaging, student-centered classroom environment
- Collaborated with colleagues to develop and implement new approaches to teaching that improved student performance
- Mentored and coached students to develop their self-confidence and motivation
- Used technology in the classroom to improve student engagement and learning outcomes
- Implemented strategies to address the learning needs of diverse students
Customer Service Representative/Shipping supervisor
Spa Source LLC
Glendale
11.2021 - 08.2022
- Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions
- Developed and implemented a customer feedback system to improve customer service
- Organized and managed customer data, ensuring accuracy and completeness of records
Education
Web Development -
Glendale Community College
Glendale01.2023
High School Diploma -
Verdugo Academy
Glendale01.2021
Skills
- Customer service
- Ability to work under pressure
- Problem solving
- Leadership
- Communication
- Teamwork
- Team player
- Customer relationship management
- Team collaboration
Languages
- English
- Armenian
Languages
English
Native/ Bilingual
Armenian
Native/ Bilingual
Timeline
Director of First Impressions
Keller Williams
10.2024 - Current
Teachers Assistant
Glendale Unified School District
01.2023 - 06.2024
Customer Service Representative/Shipping supervisor
Spa Source LLC
11.2021 - 08.2022
Web Development -
Glendale Community College
High School Diploma -
Verdugo Academy
Similar Profiles
Alyssa RogersAlyssa Rogers
Real Estate Broker at Keller Williams Ballantyne AreaReal Estate Broker at Keller Williams Ballantyne Area
Jacqueline VizarragaJacqueline Vizarraga
Real Estate Agent at Keller WilliamsReal Estate Agent at Keller Williams
Leyiah SandolphLeyiah Sandolph
Real Estate Agent at Keller Williams Realty MetairieReal Estate Agent at Keller Williams Realty Metairie
Cheyanne MerrittCheyanne Merritt
Real Estate Agent at Keller WilliamsReal Estate Agent at Keller Williams
Latryce BergLatryce Berg
Program Director at Little Sunshine’s PlayhouseProgram Director at Little Sunshine’s Playhouse