Summary
Work History
Education
Skills
Timeline
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Lenice Alexander

Rancho Cordova

Summary

Dynamic professional with extensive experience at Carlton Senior Living, excelling in customer service and effective communication. Proven ability to enhance resident satisfaction through efficient front desk management and meticulous medication administration. Strong interpersonal skills and a commitment to confidentiality ensure a welcoming environment while maintaining compliance and operational excellence.

Work History

Director of First Impressions

Carlton Senior Living
  • Greeted residents and visitors, ensuring a welcoming environment.
  • Managed front desk operations, maintaining organization and efficiency.
  • Coordinated communication between departments to enhance resident services.
  • Assisted in scheduling appointments and activities for residents.
  • Implemented processes to streamline visitor check-in procedures.
  • Resolved resident inquiries promptly, enhancing overall satisfaction levels.
  • Maintained confidentiality while handling sensitive resident information.
  • Trained new hires on front desk procedures and company policies, ensuring consistency in service delivery across the team.
  • Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
  • Exhibited professionalism and composure in stressful circumstances.
  • Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
  • Resolved customer inquiries promptly and professionally, resulting in increased customer satisfaction levels.
  • Maintained an organized front desk area to create a pleasant environment for all visitors.
  • Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
  • Showed worth to visitors by giving undivided attention.
  • Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
  • Maintained area near entrance to create welcoming and inviting environment for guests.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Medication Technician

Carlton Senior Living
  • Administered prescribed medications to residents while ensuring adherence to safety protocols
  • Monitored resident health and reported changes to nursing staff promptly
  • Assisted in maintaining accurate medication logs and records for compliance with regulations
  • Educated residents on medication usage and potential side effects to promote understanding
  • Conducted inventory checks of medications, ensuring proper storage and labeling standards were met
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Reordered medication to maintain adequate supply.
  • Expedited the medication pass process without compromising accuracy through effective time management techniques.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Reduced medication errors by implementing a double-check system before administering medications to patients.
  • Counted and recorded medication inventory routinely to maintain medication security and control.

Care Partner

Carlton Senior Living
  • Assisted residents with daily living activities, fostering independence and dignity.
  • Monitored health and wellness of residents, reporting changes to nursing staff promptly.
  • Collaborated with team members to create engaging social activities for residents.
  • Maintained cleanliness and organization in resident areas, ensuring a safe environment.
  • Documented resident care plans accurately, contributing to comprehensive care management.
  • Supported new staff through training on caregiving techniques and facility protocols.
  • Advocated for resident needs during interdisciplinary team meetings, improving care coordination.
  • Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
  • Delivered compassionate end-of-life care, providing comfort and dignity during the final stages of life.
  • Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.

Assistant Manager

Burger King
  • Assisted in managing daily operations and ensuring compliance with health and safety standards.
  • Supported staff training initiatives to enhance service quality and operational efficiency.
  • Coordinated inventory management, minimizing waste through effective supply chain practices.
  • Executed cash handling procedures, maintaining accuracy during transactions and end-of-day reporting.
  • Collaborated with team members to optimize workflow and improve overall restaurant performance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.

Education

Medical Assistant - Medical Physics

Carrington College
8909 Folsom Blvd Sac, CA 95826
06-2010

Skills

  • Note-taking
  • Effective multitasking
  • Exceptional communication
  • File organization
  • Data entry proficiency
  • Strong interpersonal skills
  • Multi-line phone operation
  • Document scanning and digitization
  • Reception area maintenance
  • Confidential information management
  • Mail handling
  • Payment collection
  • Supply management
  • Supply oversight
  • Call handling
  • Visitor assistance
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Excellent communication
  • Dependability
  • Customer satisfaction

Timeline

Director of First Impressions

Carlton Senior Living

Medication Technician

Carlton Senior Living

Care Partner

Carlton Senior Living

Assistant Manager

Burger King

Medical Assistant - Medical Physics

Carrington College

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Lenice Alexander