Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erik Hovhannisyan

Glendale

Summary

Detail-oriented and customer-focused automotive professional with strong experience in vehicle assessment, appraisal, and team leadership. Proven ability to deliver accurate valuations, improve operational efficiency, and provide coaching and mentorship to peers. Demonstrated success in high-volume environments, with strong communication, decision-making, and leadership skills. Currently seeking to advance into a manager role to further support CarMax’s mission of delivering a transparent and trustworthy car-buying experience.

Overview

7
7
years of professional experience

Work History

Vehicle Condition Assessor

CarMax
Burbank
02.2021 - Current
  • Evaluated vehicles for cosmetic and mechanical conditions, including undercarriage and drivetrain issues.
  • Collaborated with Buyers and Technicians to confirm findings for accurate vehicle appraisals.
  • Ensured compliance with CarMax quality standards and operational procedures for safety and consistency.
  • Completed over 600 appraisals monthly, maintaining average appraisal time under eight minutes.

Appraisal Specialist

CarMax
Burbank
07.2023 - 03.2024
  • Validated appraisal outcomes in collaboration with Buyers to uphold vehicle valuation standards.
  • Facilitated seller guidance and addressed vehicle-related inquiries, providing exceptional customer service.
  • Maintained comprehensive documentation within CarMax systems to ensure compliance and operational efficiency.
  • Balanced speed and accuracy in high-volume settings to enhance team efficiency without compromising quality.

Assistant Manager

Habit Burger Grill
Burbank
05.2019 - 01.2020
  • Trained new team members in register operations, menu knowledge, and service protocols for effective onboarding.
  • Oversaw operational management during General Manager absences to maintain business continuity.
  • Managed scheduling, inventory control, and cash handling to ensure efficient daily operations.
  • Cultivated a collaborative work environment, enhancing team productivity and morale.

Cashier

The Habit Burger Grill
Burbank
05.2018 - 01.2020
  • Delivered exceptional customer service by processing orders and handling transactions in high-volume restaurant environment.
  • Operated POS systems to ensure seamless coordination between front-of-house and kitchen staff.
  • Maintained cleanliness and organization of dining areas and beverage stations, adhering to health standards.
  • Ensured accuracy in order entry and cash handling, reducing errors and increasing customer satisfaction.

Education

GED -

Glendale Community College
Glendale, CA
01-2023

Skills

  • Excellent verbal communication skills
  • Customer-centric
  • Amazing problem-solving and attention to detail
  • Strong leadership abilities
  • Exceptional time management
  • Team collaboration skills

Languages

English
Full Professional
Spanish
Native/ Bilingual
Armenian
Native/ Bilingual

Timeline

Appraisal Specialist

CarMax
07.2023 - 03.2024

Vehicle Condition Assessor

CarMax
02.2021 - Current

Assistant Manager

Habit Burger Grill
05.2019 - 01.2020

Cashier

The Habit Burger Grill
05.2018 - 01.2020

GED -

Glendale Community College

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Erik Hovhannisyan