Eric William Matias Alves
Moncton,NB
Summary
Seeking an employment in Canada to support my transition into the country. As a newcomer, I am eager to contribute my skills and learn from the Canadian work environment while establishing myself within the local community. My goal is to gain valuable experience and supplement my income as I settle into this new chapter of my life.
Overview
12
12
years of professional experience
Work History
Business Analyst
Cielo
10.2022 - 07.2023
- Responsible for prospecting new customers, filling out forms and verifying documentation.
- Management and maintenance of its client portfolio.
- Recovery and protection of customers with the objective of portfolio profitability.
Sales Supervisor
Kopenhagen Coffee
09.2017 - 01.2022
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Sales Manager
Kopenhagen Coffee
01.2013 - 08.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Assistant Store Manager
Kopenhagen Coffee
06.2011 - 12.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Technologist - Financial Management
UNINTER
Curitiba, Brazil04.2019
Skills
- Stocking and Replenishing
- Inventory Control Procedures
- Product and Service Sales
- Customer Service
- Report Analysis
- Excel Spreadsheets
- Administrative Support
- Shift Work
- Prepare Products
- Quality Assurance
- Team Work
- Operating Systems
Additional Information
Portuguese - Fluent
English - Intermediary
Timeline
Business Analyst
Cielo
10.2022 - 07.2023
Sales Supervisor
Kopenhagen Coffee
09.2017 - 01.2022
Sales Manager
Kopenhagen Coffee
01.2013 - 08.2017
Assistant Store Manager
Kopenhagen Coffee
06.2011 - 12.2012
Technologist - Financial Management
UNINTER
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