Microsoft Office
Fahad Anis
Mississauga,ON
Summary
An integrity-driven and accomplished professional with an exemplary record for integrity and professional, ethical standards with over 21 years of professional experience in a dynamic environment. Proactive in aligning strategic and talent initiatives with business objectives & goals. Expertly handled inventories and generated reports to coordinate tasks and provide outstanding customer service; he prioritizes tasks, collaborates with peers and management teams, and enforces effective communication and organizational procedures. Team-oriented while keeping the client's best interest at the forefront. Data entry; accomplished at transposing large amounts of data with accuracy and speed. Expertise in deepening relationships while meeting and exceeding established goals; built constructive relationships with lines of business, corporate and regulatory partners. Developed technical problem-solving skills by applying tact and diplomacy in challenging situations. Recognized as a strategic and analytical decision-maker with strong interpersonal skills and critical thinking attributes that will provide result- oriented performance in a fast-paced environment that consistently exceeds expectations. Exceptional team leader committed to providing high-quality and value-based operations readiness and enhanced internal controls, empowering teams to execute projects delivering results & supporting revenue-generating goals. Excels in a dynamic, high-growth entrepreneurial environment. Currently, I am looking for an environment that promotes learning opportunities where I can gain more knowledge and experience while contributing to the organization's success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Business Owner
Ebay Stores & Amazon Retail Arbitrage
06.2018 - 03.2019
- The job responsibilities I have fulfilled:
- Developed and implemented a business model by carrying out daily strategic, operational, and administrative tasks
- Analyzed capital budget and expenses to find opportunities for cost-effectiveness and profitability; developed business plans for optimal use of resources and time
- Contacted the customers and customer support to ensure proper communication was distributed to complete deliveries in the established time frame (TAT)
- Resolved customer complaints by up to 45% by ensuring that staff followed customer service guidelines and anticipated potential problems by reviewing and monitoring operational issues and business flow
- Analyzed the supply chain operations and identified opportunities that improved the KPIs
- Hired new employees, mentored them, and organized strategies to maximize performance, productivity, and team success.
President
Palm Paradise Homes Limited
04.2012 - 04.2019
- The job responsibilities I have fulfilled:
- Developed and implemented improved procedures and systems to prepare initial site inspection reports and detailed scope of work development
- Improved processes and procedures during the construction phase to minimize the project duration and the overall impact
- Ensured overall maintenance of the facility & execution of preventive maintenance
- Analyzed operational expenses and inventory costs to identify losses and develop strategies for increased profits.
CEO
Globex Traders inc
04.2009 - 10.2019
- Globex Traders is an exporter, wholesaler, and distributor of the highest quality products from around the globe
- We buy from leading suppliers globally to satisfy our customers' needs by providing them with exceptional service and the finest products
- The job responsibilities I have fulfilled:
- Determined annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results
- Traveled to the USA shows to meet our customers and freight forwarding companies and networked with clients worldwide
- Reviewed processing schedules concerning inventory requirements, staffing requirements, work procedures, and duty assignments, considering budgetary limitations & time constraints
- Established sales objectives by forecasting and developing annual sales quotas for regions and territories and projecting expected sales volume and profit for existing and new products
- Fahad Anis - page 1
- Trained peers & team members in self-management & cross-functionality
- Guided the team to create high-value increments that meet the expectations of a complete unit
- Built lasting business relationships through performance and credibility; developed positive rapport with people at all levels of responsibility.
Director
Globex Traders
01.2008 - 04.2009
- Months)
- Fahad Anis - page 2
- Globex Traders is an exporter, wholesaler, and distributor of the highest quality products from around the globe
- We buy from leading suppliers globally to satisfy our customers' needs by providing them with exceptional service and the finest products
- The job responsibilities I have fulfilled:
- Developed corrective action plans & prevention strategies to improve product reliability while handling trading and exporting efficiently
- Served as the Director's liaison in meeting with manufacturer's & vendor's representatives & planned the company's inventory forecast & price schedules
- Managed daily activities, assigned tasks to specific staff members, and utilized proven management techniques to cut workflow downtime and maximize revenues
- Managed the product backlogs effectively in line with corporate strategies & goals, optimized team velocities, improved the teams' capacity by removing impediments, created high-level budgets, and coordinated the release management activities
- Maintained client contact and assisted in developing procedures to identify and track value-added services.
Customer Support Specialist
TRG - The Resource Group
02.2008 - 06.2008
- We are an investment holding company specializing in the business process outsourcing sector
- We have an unbroken track record of over a decade in generating positive returns on each asset
- We pride ourselves on our extensive operational focus throughout the investing cycle and have never incurred a loss on investment since the inception of our partnership in 2002
- The job responsibilities I have fulfilled:
- Provided superior customer service to ensure satisfaction and maintained the excellent reputation of
- TRG - The Resource Group's service
- Handled inbound/outbound call volume not limited to an estimated 150+ calls per day
- Verified relevant detail with consumers to ensure all information was accurate, valid, and updated
- Successfully met and exceeded the company's monthly required goals by constantly surpassing expectations by 97% for phone availability and quality assurance
- Coached and mentored new employees by demonstrating vital performer behaviors and passing on gained knowledge.
Sales Marketing Executive
Syncotex
09.1999 - 01.2008
- Fahad Anis - page 3
- Established in 1976 as manufacturers and exporters of greige fabric and fashion garments, Syncotex has expanded its product line
- Over the years, we have been considered one of the best and most prominent manufacturers and exporters of all Textile products in Pakistan
- As an established textile industrialist for the last three generations, we have been enjoying an excellent reputation in both local and international markets throughout the globe, covering Europe, the USA, Canada, and South
- America
- Highlighted part: Maximized sales revenue efficiently
- Achieved around $125,000 in sales revenue
- The job responsibilities I have fulfilled:
- Maintained current client relationships by the presentation of sales materials and demonstrating in- depth product knowledge, and effectively addressing client concerns
- Developed & managed successful sales, pricing, marketing/promotion, and merchandising strategies targeting accounts for a newly established territory
- Advised customers by providing information on products and assisted the customer in making selections by building customer confidence and offering suggestions and opinions
- Established workflow processes, monitored daily productivity, and implemented modifications, improving personnel efficiency by 30%
- Doubled sales in the territory through persistence, developing trusting relationships with buyers, effective presentations, and maximizing retailer support programs.
Education
No Degree - Business Marketing
Sheridan College
1430 Trafalgar Rd, Oakville, ON L6H 2L1 05.2001 - 05.2004
GED -
Independent Learning Centre
2180 Yonge Street, 7th Floor,PoBox 200,Station Q 06.2002 - 09.2002
Skills
Product development and expansion
New market penetration
Process improvements
Account management
Point-of-sale system operation
Stocking and replenishing
Payment collection
Inventory management
Currency counting
Identification checks
Order taking
Guest inquiries
Product restocking
Retail merchandising
Product knowledge
Cash Handling
Receipt and refund issuance
Money handling
Customer assistance
Point of sale operation
Wire Transfers
Store merchandise stocking
Security Monitoring
Product and service sales
Purchase assistance
Cash drawer management
CRM
Strategic sales knowledge
Administrative support
Staff education and training
Retail materials management
Retail store support
Recordkeeping strengths
International sales support
Money handling abilities
Warehousing functions
Receiving support
Stock management
Transcription
LiveChat
Keyboarding
Service recommendations
Documentation and reporting
Written and oral communication
Database Management
MS Office Suite
Data Entry
Accomplishments
- CompTIA Security+ (SY0-601) Cert Prep: 1 Threats, Attacks, and Vulnerabilities -
- CompTIA Security+ (SY0-601) Cert Prep: 2 Secure Code Design and
- Implementation - LinkedIn
- CompTIA Security+ (SY0-601) Cert Prep: 3 Cryptography Design and
- Implementation - LinkedIn
- Fahad Anis - page 4
- CompTIA Security+ (SY0-601) Cert Prep: 4 Identity and Access Management
- Design and Implementation - LinkedIn
- CompTIA Security+ (SY0-601) Cert Prep: 5 Physical Security Design and
- Implementation - LinkedIn
- CompTIA Security+ (SY0-601) Cert Prep: 6 Cloud Security Design and
- Implementation - LinkedIn
- CompTIA Security+ (SY0-601) Cert Prep: 7 Endpoint Security Design and
- Implementation - LinkedIn
- CompTIA Security+ (SY0-601) Cert Prep: 8 Network Security Design and
- Implementation - LinkedIn
- CompTIA Security+ (SY0-601) Cert Prep: 9 Operations and Incident Response -
- CompTIA Security+ (SY0-601) Cert Prep: 10 Governance, Risk, and Compliance -
- CompTIA Security+ (SY0-601) Cert Prep: Audio Review - LinkedIn
- Exam Tips: CompTIA Security+ (SY0-601) - LinkedIn
- IT Security Foundations: Core Concepts (2015) - LinkedIn
- Learning Microsoft 365 (Office 365) - LinkedIn
- Managing To-Do Lists - LinkedIn
- Prepare for the CompTIA Security+ (SY0-601) Exam - LinkedIn
- SAP ERP: Beyond the Basics - LinkedIn
- SAP ERP Essential Training - LinkedIn
- Fahad Anis - page 5
- Word Essential Training (Office 365/Microsoft 365) - LinkedIn
- Skills
- Business Process Improvement
- Leadership
- IT Management
- Administration
- Business Planning
- IT Strategy
- Entrepreneurship
- Marketing
- New Business Development
- Cyber Security Design
- Fahad Anis - page 6
Software
Timeline
Business Owner
Ebay Stores & Amazon Retail Arbitrage
06.2018 - 03.2019
President
Palm Paradise Homes Limited
04.2012 - 04.2019
CEO
Globex Traders inc
04.2009 - 10.2019
Customer Support Specialist
TRG - The Resource Group
02.2008 - 06.2008
Director
Globex Traders
01.2008 - 04.2009
GED -
Independent Learning Centre
06.2002 - 09.2002
No Degree - Business Marketing
Sheridan College
05.2001 - 05.2004
Sales Marketing Executive
Syncotex
09.1999 - 01.2008