ERICKSON CORREIA
Hamilton,ON
Summary
A Senior Customer Service Professional with 10+ years of experience, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hight understand in operation system such as MS Office, Python, Google Workspace, RDBMS, IBM Cognos Analytics, Jupyter, SQLite and vast understanding in analytic services.
Overview
10
10
years of professional experience
Work History
Data Analyst
NPower Canada
01.2023 - 06.2023
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Effectively complete capstone project by collecting data from multiple sources, performing exploratory data analysis, data wrangling, statistical analysis and mining of data using Python libraries
- Work extensively on creating charts and plots to visualize data and building interactive dashboard using IBMs Cognos Analytics and various Excel charts/graphs
- Reduced operating costs by automating manual data processes using scripting languages such as Python, SQL and more.
Customer Service Representative
Soro Technologies
01.2019 - 01.2020
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction by putting client first.
- Interface effectively with diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in 20% reduction in cancellation rates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Manager
Texas De Brazil
01.2018 - 01.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Successfully led and managed team of over 50 employers on worksites, providing guidance, support, and motivation to ensure high-quality performance
- Displayed excellent customer service skills, promptly addressing customer issues with professionalism and care to ensure positive and memorable customer experience.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Teacher
Yara Jandira High School
01.2013 - 01.2016
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Provided clear explanations and examples of mathematical and chemical concepts, theories, and applications to help students develop strong understanding of material
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
IBM Data Analyst Professional Certificate - Data Analytic
NPower Canada
Toronto06.2023
Microsoft Azure Fundamentals Professional Certificate - Cloud
Microsoft
Toronto01.2022
Customer Services Excellence -
VPI Working Solutions
Hamilton, ON01.2021
Engineering Science AS -
Erie Community College
Buffalo, NY01.2018
Associate Degree in Chemistry -
Dr. Agostinho Neto University
Luanda, Angola01.2016
Certificate - WHMIS
IWC
Hamilton, ON01.2021
Skills
Client-Centered Approach: Demonstrated experience working within a diverse ethno-racial, multi-lingual, adult community setting and an understanding of diversity issues
- Crisis and Conflict Management: Ability to de-escalate situations with non-violent strategies
- Character: Strong work ethic, demonstrated reliability, and an eagerness to learn
- Availability: Flexible and available to work within a constantly changing environment and with rotating shifts including evenings, weekends and holidays if required
- Computer Skills: Extensive knowledge of various software applications including MS Office Suite, SMIS, CMIS, social media and Internet Application
- Operating Systems: Windows 10 pro or higher
- Applications & Tools: Microsoft Excel, Azure Sandbox
- Tools: Google Workspace, RDBMS, IBM Cognos Analytics, Jupyter, SQLite
- Project Management Fundamentals: Agile, Waterfall, Scrum, and Trello
- Languages: SQL, Python, Coding (Web Designer and Developer), HTML, CSS & JavaScript
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Data Analyst
NPower Canada
01.2023 - 06.2023
Customer Service Representative
Soro Technologies
01.2019 - 01.2020
Manager
Texas De Brazil
01.2018 - 01.2020
Teacher
Yara Jandira High School
01.2013 - 01.2016
IBM Data Analyst Professional Certificate - Data Analytic
NPower Canada
Microsoft Azure Fundamentals Professional Certificate - Cloud
Microsoft
Customer Services Excellence -
VPI Working Solutions
Engineering Science AS -
Erie Community College
Associate Degree in Chemistry -
Dr. Agostinho Neto University
Certificate - WHMIS
IWC
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