Ericka Noche
San Diego
Summary
Results-driven Corporate Enrollment Advisor with over 13 years of experience at the University of Arizona Global Campus (UAGC). Expertise in high-volume prospecting, student recruitment, sales quota achievement, and business growth through referrals. Strong background in student advising, customer service, and coaching colleagues to drive performance. Adept at working independently and collaborating within a team-oriented environment.
Overview
25
25
years of professional experience
Work History
Corporate Enrollment Advisor III
University of Arizona Global Campus
01.2011 - Current
- Conduct high-volume outbound calls to engage and enroll prospective students
- Guide prospective students through the admissions process, presenting program benefits and degree options
- Meet and exceed enrollment and retention quotas through strategic sales initiatives
- Monitor student attendance and academic progress to ensure retention and success
- Develop and implement daily strategic plans to optimize outreach and enrollment
- Provide coaching and mentorship to colleagues, assisting with enrollment strategies and best practices
- Report key performance metrics to management, offering data-driven insights for improvement
Optician
Plaza Optometry
01.2000 - 01.2011
- Performed pre-testing procedures and assisted with patient vision care
- Educated patients on contact lens use, Myopia Control, and Ortho-K programs
- Processed orders for spectacles and contact lenses while ensuring quality customer service
- Trained new employees on sales techniques, customer relations, and data entry
Education
Master of Business Administration (MBA) - Organizational Leadership
University of Arizona Global Campus
Chandler, AZ01.2013
Bachelor of Science - Psychology
San Diego State University
San Diego, CA01.2010
Skills
- High-volume Outbound Prospecting
- Sales Strategy Development
- Team Leadership Skills
- Student Advising Expertise
- Retention Strategy Development
- Collaborative Relationship Development
- Customer Support Expertise
- Maintaining Confidentiality
- Operational Efficiency Enhancement
- Database Management
- Coaching
- Adaptability
- Organization
- Multitasking
- Bilingual: English & Vietnamese
Additional Information
Strong background in student enrollment, coaching, and relationship management., Passionate about helping students succeed through personalized guidance., Technologically proficient in CRM systems such as Salesforce, Microsoft Office Suite, and enrollment databases.
Timeline
Corporate Enrollment Advisor III
University of Arizona Global Campus
01.2011 - Current
Optician
Plaza Optometry
01.2000 - 01.2011
Master of Business Administration (MBA) - Organizational Leadership
University of Arizona Global Campus
Bachelor of Science - Psychology
San Diego State University
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