ROSEMARY MUIR

Manage a pipeline of 200+ prospective students, leading them through a seven-stage enrollment process in a competitive private education market. Ranked #1 on the team in lead-to-opportunity conversion and lead contact rate, consistently exceeding engagement and enrollment targets.

Provided customer retention and sales support, achieving a 98% issue resolution rate and maintaining a 100% interaction satisfaction score. Assisted clients with financial inquiries, account troubleshooting, and proactive product recommendations.

Advised e-commerce merchants on platform optimization, product adoption, and customer retention strategies. Maintained an 80%+ merchant satisfaction rating, exceeding team performance benchmarks for engagement and support quality.

Worked in a transitionary part-time role while pursuing university studies, overseeing facility operations, staff scheduling, and maintenance coordination for a public recreation center. Ensured compliance with safety regulations while delivering a positive experience for community members.

Fabricated and installed custom cabinetry and woodworking projects, interpreting blueprints and ensuring high-quality craftsmanship. Worked closely with clients and contractors to deliver precision-built pieces tailored to project specifications.

Gained hands-on experience in custom cabinet making and woodworking, learning precision cutting, finishing techniques, and installation. Developed a deep understanding of wood materials and shop safety protocols.

Led sales and customer engagement efforts in a fast-paced retail environment, ensuring top-tier customer service and inventory management. Trained and supervised employees, optimizing daily operations and in-store merchandising.

Achieved five promotions in five years, becoming the youngest Assistant Manager in the regional district. Led high-performing sales teams, surpassing revenue targets and driving exceptional customer experiences.