Erick Gonzalez
Tracy
Summary
Professional retail leader with proven track record in driving sales and maximizing customer satisfaction. Strong focus on fostering team collaboration and adapting to evolving business needs. Skilled in inventory management, staff training, and enhancing store operations. Known for reliability, effective communication, and delivering consistent results.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Retail Sales Supervisor
Harbor Freight Tools
Tracy, CA
11.2024 - Current
- Trained and mentored new staff on product knowledge and sales techniques.
- Supervised daily operations to ensure optimal customer service and store efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
- Counted cash register drawers at beginning and end of each day to prepare bank deposits.
- Collaborated with management to set sales goals and develop action plans for achieving targets.
Retail Sales Specialist
Harbor Freight Tools
Tracy, CA
07.2022 - 11.2024
- Guided customers to product locations throughout the establishment.
- Assisted customers through any difficulties, confusions, or misunderstandings.
- Assisted customers in resolving difficulties and misunderstandings to ensure satisfaction.
- Ensure accurate handling of money.
- Ensuring a safe, clean, and presentable workspace.
- Assisted customers in selecting tools and equipment, enhancing product knowledge and service quality.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Contributed to achieving sales targets by utilizing upselling strategies during customer interactions.
Packaging Specialist
Amazon
01.2022 - 04.2022
- Received, opened, scanned, and organized inventory across multiple locations.
- Prepared customer orders for shipment, ensuring accuracy and timeliness.
- Use scanners to read bar codes on products.
- Verified product quality to meet established standards.
Customer Service Specialist
AutoZone
10.2021 - 01.2022
- Finalized payment transactions accurately, ensuring smooth checkout experience.
- Ensure store appearance and merchandising standards by stocking items consistently.
- Utilize OBDII to read codes from customers' automobiles.
- Assisted customers with changing wipers and car batteries, providing timely support for vehicle maintenance needs.
- Managed cash transactions accurately, ensuring compliance with company policies.
Education
High School Diploma -
Middlesex High School
Middlesex, NJ06-2021
Associate's Degree - Automotive Engineering Technology/Technician
Universal Technical Institute, Inc.
Rancho Cucamonga, CA01-2023
Skills
- Sales expertise
- Customer service management
- Product knowledge
- Cash handling oversight
- Store operations
- Inventory management
- Customer relationship building
- Staff training and development
- Workplace Safety
- Spanish
- Multitasking and prioritizing
- Attention to detail
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Retail Sales Supervisor
Harbor Freight Tools
11.2024 - Current
Retail Sales Specialist
Harbor Freight Tools
07.2022 - 11.2024
Packaging Specialist
Amazon
01.2022 - 04.2022
Customer Service Specialist
AutoZone
10.2021 - 01.2022
High School Diploma -
Middlesex High School
Associate's Degree - Automotive Engineering Technology/Technician
Universal Technical Institute, Inc.