Erich Small
Santa Barbara,CA
Summary
Skillful Catering Server with background managing high volumes of guest needs in fast-paced environments. Hard-earned catering experience for large events and conferences.
Overview
9
9
years of professional experience
Work History
Server
Rincon Catering
09.2024 - 01.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Host
Toma
02.2019 - 01.2020
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
Bus Boy
Arrigato
06.2016 - 10.2017
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
Associate of Arts - Art History
SBCC
Santa Barbara, CAHigh School -
Dos Pueblos High School
Santa Barbara, CA01.2008
Skills
Problem Solving
- Personable
- Dependable
- Quick Learner
- Attention to Detail
- Motivated Self Starter
- Teamwork
- Time Management
- Customer Service
Languages
Spanish
Professional Working
Timeline
Server
Rincon Catering
09.2024 - 01.2025
Host
Toma
02.2019 - 01.2020
Bus Boy
Arrigato
06.2016 - 10.2017
Associate of Arts - Art History
SBCC
High School -
Dos Pueblos High School
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