Kiara Pon
Edmonton,Canada
Summary
Diligent team member with solid background in providing exceptional customer service in high-paced environments. Demonstrated strong multitasking abilities and attention to detail.
Overview
6
6
years of professional experience
Work History
Server
XO Bistro
01.2024 - Current
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Ensured customer satisfaction through organized and friendly service
Server Shift Lead
Sushi Mura
01.2022 - 01.2024
- Maximized team performance by training new employees on proper food handling, drink making, guest experience and restaurant protocols
- Managed scheduling, reservations, addressed customer complaints and concerns.
- Acting manager and head of the serving team during work days, overseeing problems with staff and customer service issues.
Administrative Assistant
FLOSS Dentistry
01.2020 - 01.2022
- Organizing scheduling and booking of office patients
- Review incoming patient requests and manage patient chart notes and files electronically
- Processing mail, patient payments and claims through insurance
- Completing referral forms, medical clearance documentation, faxing, scanning and photocopying
- Maintaining filing systems through computerized data entry
- Managing incoming and outgoing calls/emails and sending out appeals and estimates
- Communicating in written form and verbally to internal staff and patients
- Monitoring account receivables from patient balances
Education
Bachelor of Arts Degree - English with Film Studies Minor
University of Alberta
Edmonton, AB01.2020
Skills
- Strong work ethic and personable
- Strong customer service skills
- Learns quickly and great problem solving skills
- Work well independently as well as a member of a team
- Organization and time management
- Ability to understand and follow verbal and written instructions
Timeline
Server
XO Bistro
01.2024 - Current
Server Shift Lead
Sushi Mura
01.2022 - 01.2024
Administrative Assistant
FLOSS Dentistry
01.2020 - 01.2022
Bachelor of Arts Degree - English with Film Studies Minor
University of Alberta