Summary
Overview
Work History
Education
Skills
Awards
Attributes And Skills
Accomplishments
Timeline
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Erica Zelman

Fort Erie,ON

Summary

My objective is to obtain a position in a professional, fast-paced, and creative environment where I can grow and leverage my skills to drive value for the organization. Ideally, I am interested in a role focused on marketing in an ever-evolving business, to continue to expand my skills and further my professional career. I am seeking a challenging role where I can make a tangible difference and grow with the opportunity.

Overview

16
16
years of professional experience

Work History

Au Pair

Jessica and Chris Oberhaus
Beverly Hills , CA
03.2025 - Current
  • Monitored children to identify developmental strengths and implemented targeted enrichment activities.
  • Communicated daily with parents regarding activities and addressed concerning behaviors.
  • Created safe, nurturing environments to foster emotional, social, and intellectual growth.
  • Developed engaging educational games to stimulate cognitive and emotional development.

Lead Dental Assistant

Aesthetic Associates Centre
NY, NY
01.2012 - 03.2025
  • Developed and implemented new procedures, resulting in increased practice revenue.
  • Coordinated team building meetings to enhance collaboration among staff and doctors.
  • Led dental assistant team in a fast-paced cosmetic dental office.
  • Instructed new dental assistants on complex procedures to ensure high standards.
  • Managed patient management systems to optimize workflow efficiency.
  • Served as primary contact for all supply orders to maintain inventory levels.
  • Attended seminars and courses in 'train the trainer' model to educate office personnel.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums, and dental arches.

Marketing/Event Coordinator

Ellicottville Distillery
NY, NY
03.2018 - 04.2020
  • Managed social media promotions, crafting engaging descriptions and posting videos to highlight distillery's uniqueness.
  • Proposed strategies, established budgets and determined tactics for marketing promotions related to trade shows, conferences and various similar events.
  • Organized and carried out promotional events, set up, and broke down event sites and interacted with customers.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
  • Co-hosted successful themed events, partnering with EARS foundation to boost attendance and support animal rescue.
  • Created seasonal cocktail menus that showcased innovative mixology skills.
  • Promoted distillery’s spirits at various events and locations to enhance visibility.
  • Developed and maintained comprehensive mailing list to expand customer outreach.

Orthodontic Dental Assistant

WNY Dental Group
04.2017 - 03.2020
  • Responsible for providing oversight and assistance at multiple WNY dental locations for orthodontic specialists.
  • Lead assistant frequently assigned the more difficult procedures and challenging patients.
  • Established a trusting rapport with patients, thus ensuring positive dental experience.
  • Created team building exercises in office to boost morale.
  • Commended for my ability to adapt to multiple situations and personalities.
  • Commended for my ability to multitask and play multiple roles.

Marketing & Sales Consultant

Shatkin F.I.R.S.T. Marketing
NY, NY
01.2012 - 03.2014
  • Analyzed customer database and user surveys to develop targeted sales and marketing strategies.
  • Initiated comprehensive marketing campaigns, including email, print, vehicle wraps, and digital ads.
  • Monitored industry trends to enhance brand influence through innovative campaigns.
  • Contributed to creation and initial deployment of prestigious dental patent.
  • Engaged with doctors to promote seminars for certifications in patented implant procedures.

Border Patrol Administration

Peace Bridge Authority
NY and ON, NY and ON
05.2011 - 09.2012
  • Verified travel documents for customs agents, ensuring compliance with regulations.
  • Trained new employees on company policies and procedures, enhancing operational efficiency.
  • Served as seasonal toll collector, managing transactions and customer interactions.

Office Administrative Assistant

Uniropa Travel Agency
Ontario, Ontario
05.2009 - 09.2010
  • Facilitated sales process for educational trips to Cuba, enhancing customer engagement.
  • Managed mass mailings, successfully generating new business leads.
  • Addressed customer issues and arranged services as Customer Service Representative.
  • Executed administrative tasks to ensure trips met customer requirements.

Education

Bachelor of Marketing & Communications - Buffalo, NY

Canisius College
Buffalo, NY
05.2012

Colchester, VT - Biology and Languages (Spanish)

Saint Michael’s College
Colchester, VT
01.2008

Skills

  • Sales, marketing analysis, and techniques
  • Self-starter
  • Problem solver
  • Time management
  • Diplomatic
  • Purchasing trends
  • Social media
  • Team leader
  • Dynamic
  • Directive
  • Creative
  • Resourceful
  • Energized self-learner
  • Working knowledge of Spanish
  • Dual citizenship (US/CAD)

Awards

  • Graduated Summa Cum Laude 2012
  • Academic Achievement in Communication Studies, 04/01/12
  • Member of Lambda Pi Eta - Communications National Honor Society, 04/01/11
  • Dean’s List

        Fall 2009

        Spring 2010

        Fall 2010

        Spring 2011

        Fall 2011

        Spring 2012

Attributes And Skills

  • Sales / Marketing Analysis & Techniques
  • Time Management
  • Energized Self Learner
  • Self-starter
  • Problem Solver
  • Diplomatic
  • Purchasing Trends
  • Social Media
  • Team Leader
  • Dynamic
  • Creative
  • Resourceful
  • Directive
  • Working knowledge in Spanish
  • Dual Citizenship (US/CAD)

Accomplishments

  • Spearheaded product innovation by identifying unmet market needs and developing new offerings for both in‑office and at‑home dental services, expanding revenue streams.
  • Designed and executed marketing strategies tailored to consumer and B2B channels, boosting adoption of new services among existing clients and dental offices.
  • Launched targeted campaigns that positioned our products to other dental practices seeking to grow
  • Restructured clinic layout and process workflows, increasing capacity for higher‑margin procedures while reducing patient wait times
  • Initiated brand expansion via multi‑channel advertising, including deploying vehicle wraps (personal and corporate)
  • Orchestrated personnel restructuring and process optimization, lowering labor costs and improving operational efficiency to support expanded service delivery.
  • Proactively completed orthodontic training to expand service offerings and introduce advanced techniques, resulting in introduction of new procedures

Timeline

Au Pair

Jessica and Chris Oberhaus
03.2025 - Current

Marketing/Event Coordinator

Ellicottville Distillery
03.2018 - 04.2020

Orthodontic Dental Assistant

WNY Dental Group
04.2017 - 03.2020

Lead Dental Assistant

Aesthetic Associates Centre
01.2012 - 03.2025

Marketing & Sales Consultant

Shatkin F.I.R.S.T. Marketing
01.2012 - 03.2014

Border Patrol Administration

Peace Bridge Authority
05.2011 - 09.2012

Office Administrative Assistant

Uniropa Travel Agency
05.2009 - 09.2010

Bachelor of Marketing & Communications - Buffalo, NY

Canisius College

Colchester, VT - Biology and Languages (Spanish)

Saint Michael’s College
Erica Zelman