Gabriela Machuca Fonseca
Huntington Beach
Summary
Creative solutions architect with real-time problem-solving flexibility. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Au Pair
Aupair In America
08.2019 - 08.2021
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Developed creative activities to encourage physical, social and emotional growth.
- Met with parents about daily activities, positive developments, and issues.
- Developed bilingual abilities in [Language] through immersive conversation and activities.
- Transported children safely to school, activities and appointments on time.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
Banking Associate
Itau Bank
02.2016 - 07.2019
- Opened, closed, and updated accounts for customers.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Educated customers on features and benefits of banking products and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Provided advice on different bank products and financial options.
- Processed customer applications and approved loans in accordance with bank policy.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and implemented strategies to reduce risk and increase profitability.
Intern Trainee Bank
Itau Bank
08.2015 - 02.2016
- Completed research, compiled data, and assisted in timely reporting.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
- Provided project progress updates and proposed solutions to issues.
Lab Assistant
UNIMEP
02.2015 - 08.2015
- Supported all computer lab operations.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Provided instruction to all lab users on proper use of all equipment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
Sales Associate
AGRIPOINT
01.2015 - 07.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
Undergraduate Research Scholar
EACH USP
08.2013 - 08.2014
- Documented procedures and results with high degree of accuracy and precision.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Built strong rapport with students through class discussions and academic advisement.
- Applied innovative teaching methods to encourage student learning objectives.
Internship Student
MITIKA SEGUROS
04.2010 - 04.2012
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Education
Bachelor of Business Administration - Human Resources Management
UNIMEP PIRACICABA BRAZIL
PIRACICABA BRAZIL02.2019
Skills
- Strategy Management
- Educational Strategies
- Behavior Redirection
- Training Regimens
- Sales and Marketing
- Issue and Conflict Resolution
- Budget Controls
- Strategic Planning
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Au Pair
Aupair In America
08.2019 - 08.2021
Banking Associate
Itau Bank
02.2016 - 07.2019
Intern Trainee Bank
Itau Bank
08.2015 - 02.2016
Lab Assistant
UNIMEP
02.2015 - 08.2015
Sales Associate
AGRIPOINT
01.2015 - 07.2015
Undergraduate Research Scholar
EACH USP
08.2013 - 08.2014
Internship Student
MITIKA SEGUROS
04.2010 - 04.2012
Bachelor of Business Administration - Human Resources Management
UNIMEP PIRACICABA BRAZIL
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