Erica Turgeon
Langley,Canada
Summary
Results-driven office administrator with 9+ years of expertise, seeking a challenging position to leverage extensive experience in driving company success. Known for approachable demeanor, adaptability, and enthusiasm for acquiring new skills. Proficient in typing at 50 words per minute and knowledgable in Excel, Word, Outlook, Adobe, Google Drive, and SAP Business One.
Overview
9
9
years of professional experience
Work History
Operations Manager, Customer Service
Pipe Rite Mechanical Ltd.
07.2024 - Current
- Coordinated staff schedules, as well as dispatching of site technicians, taking traffic and future scheduled jobs/appointments into account.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed equipment/part purchases and sourcing while on a time crunch. Handled company marketing via social media.
- Generated sales of Regency fireplaces to meet or exceed established sales goals.
- Handled day-to-day A/R & A/P processes.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for guests.
Account Control & Pricing
4Refuel Canada LP
01.2019 - Current
- Manages account opportunities from sales team, create/set up of accounts
- Pricing imports/changes and maintaining daily spreadsheets
- Investigates invoices for pricing and tax discrepancies
- Ran/pulled credit reports from Equifax to ensure customer is in good standing
- Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Managed a portfolio of key accounts, ensuring alignment of pricing strategies with client expectations and agreements.
- Contributed to the development/streamlining of pricing policies and guidelines, ensuring consistency and compliance.
Data Entry & Reception
4Refuel Canada LP
02.2017 - 01.2019
- Organized, corrected, sorted, and checked input data against original documents or drivers TPC's.
- Confirming & updating information on BOL's
- Investigate meter gaps for missing litres
- Invoice coding
- Answering & transferring calls, distributing mail, greeting guests and employees
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
Dispatch/Callbooker
Newton Whalley Taxi Services
01.2016 - 01.2017
- Helping guests with inquiries, complaints & missing items
- Creating pre-books, managed business & personal accounts
- Dispatching taxis efficiently and accurately
- Communication with drivers
- Informed if document renewals were needed
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Diploma Certificate -
01-2009
Skills
- Time Management
- Quick learner
- Organization
- Problem-solving
- Computer savvy
- Desire to Learn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager, Customer Service - Pipe Rite Mechanical Ltd.
07.2024 - Current
Account Control & Pricing - 4Refuel Canada LP
01.2019 - Current
Data Entry & Reception - 4Refuel Canada LP
02.2017 - 01.2019
Dispatch/Callbooker - Newton Whalley Taxi Services
01.2016 - 01.2017
Queen Elizabeth Secondary - Diploma Certificate,
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