Erica Howell
Brandon,MB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to secure entry-level research assistant position and gain professional experience in horticulture and resource management.
Overview
4
4
years of professional experience
Work History
Case Manager
Brandon Friendship Center - GAP Youth Outreach
02.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Sales Associate
Eclipse Clothing
08.2019 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Community Support Worker
Turning Leaf Services
04.2022 - 02.2023
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
Support Worker
YWCA Meredith Place
07.2021 - 04.2022
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients through empathetic communication and active listening.
Education
Bachelor of Arts - Psychology
Brandon University
Brandon, MB10.2023
Skills
- Data Entry and Analysis
- Highly detail oriented
- Excellent written and verbal communication
- Basic knowledge of horticulture
- Organizational Skills
- Critical Thinking
- Proficient in excel, word, Microsoft office
- Documentation and Reporting
- Certified in CPR/AED
Gardening
Interested in plants and horticulture. Currently manage a 13 acre property with different fruits, shrubs, trees and a large vegetable garden. Lifetime goal is to have a greenhouse business and practice herbal medicine.
Herbal Medicine
Currently self-learning herbal medicine.
Timeline
Case Manager
Brandon Friendship Center - GAP Youth Outreach
02.2023 - Current
Community Support Worker
Turning Leaf Services
04.2022 - 02.2023
Support Worker
YWCA Meredith Place
07.2021 - 04.2022
Sales Associate
Eclipse Clothing
08.2019 - Current
Bachelor of Arts - Psychology
Brandon University
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