Erica capalungan
CALGARY,AB
Summary
Dynamic professional with a proven track record in customer service and bakery equipment knowledge, demonstrated . Excelled in enhancing customer satisfaction and sales through expert food preparation and safety. Skilled in team training and inventory management, contributing to significant business growth.
Overview
4
4
years of professional experience
Work History
Bakery Clerk
Cinnaholic
07.2023 - 12.2024
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Retail Sales Associate
Dollarama
09.2022 - 12.2023
- Monitored customers for signs of security concerns and escalated issues to management.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Five Guys
10.2020 - 12.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Business Administration - Business Management
ABM COLLEGE
Calgary, AB03.2021
Skills
- Customer service
- Food preparation
- Bakery equipment knowledge
- Food handling safety
- Customer satisfaction
Languages
English
Professional Working
Timeline
Bakery Clerk
Cinnaholic
07.2023 - 12.2024
Retail Sales Associate
Dollarama
09.2022 - 12.2023
Cashier
Five Guys
10.2020 - 12.2022
Bachelor Of Business Administration - Business Management
ABM COLLEGE