Eric Torrez
Modesto
Summary
Dynamic sales leader with a proven track record at AT&T Corporate, driving over 20% incremental sales through strategic partnerships and innovative market strategies. Skilled in business analytics and team collaboration, I excel in enhancing client satisfaction and fostering brand advocacy, consistently achieving exceptional results in competitive environments.
Overview
16
16
years of professional experience
Work History
Assistant Manager
AT&T Corporate
Modesto
12.2020 - Current
- Generated over 20% incremental sales through localized market strategy.
- Created callback list to enhance customer experience and increase returning clients.
- Developed monthly Business Plans based on KPIs including Accessory Attachment Rate and Sales Revenue.
- Certified 'Samsung Pro' for store; educated team on new features and sales techniques.
- Collaborated with local business owners to achieve over 20% monthly incremental sales.
- Hosted AT&T Executive Leaders during in-store visits to strengthen partnerships.
- Organized and executed Outside Sales Events to attract additional traffic.
- Set performance standards while selling alongside peers to boost team productivity.
Samsung Experience Consultant
2020 Companies
Riverbank
09.2020 - 12.2020
- Built influential partnerships with Best Buy leadership to develop in-store training and sell-out tactics.
- Grew store sales results by over 120% within the first month of side-by-side selling.
- Increased wearable and tablet sales by creating weekly sales contests and best-practice demos.
- Maintained high brand standards with all Samsung displays, ensuring top-tier customer experiences with live products.
- Hosted visits from Best Buy executives and Samsung leaders as a walkthrough of business and sales analysis.
- Created custom gamification learnings to provide an inclusive and fun environment, with a results focus.
- Build influential partnerships with all levels of wireless retail employees and respective leadership teams.
- Presented monthly business meetings with District Managers and Best Buy leadership.
Inventory Control Quality Assurance
Amazon Fulfillment Center
Patterson
11.2015 - 12.2020
- Collaborated with Program Manager to identify key projects and enhancements.
- Communicated obstacles and worked with team to achieve timely resolutions.
- Exceeded and maintained targeted daily and weekly production rates.
- Identified defects in over 20,000 units weekly with high accuracy.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Retail Sales Leader
Verizon Wireless authorized retailer
Patterson
08.2015 - 12.2015
- Achieved top ranking in sales and customer satisfaction metrics for District Q4.
- Conducted hands-on demonstrations to address customer concerns effectively.
- Ranked among top five in the region for overall sales during peak holiday season.
- Served as subject matter expert on new rate plans and competitive analysis.
- Implemented promotional campaigns, boosting customer engagement and sales outcomes.
- Cultivated positive work environment through strong team collaboration efforts.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
Retail Store Manager
T-Mobile exclusive wireless
Modesto
01.2010 - 08.2015
- Ranked #1 as a district in new business lines for the region for three consecutive years.
- Increased incremental add-ons by 70% YOY by executing fundamental speed-to-market practices for new product lines.
- Maintained the lowest employee turnover rate of 120 stores by creating a rewarding, but challenging, work environment for sales staff that focused on personal development and professional growth.
- Presented monthly, quarterly, and yearly business reviews with regional directors.
- Dissected multiple data points to create action plans for the store regarding sales, development, and operations.
Education
Some College (No Degree) - General Studies
Modesto Junior College
Modesto, CASkills
- Fluent in Spanish
- Excel
- People management
- Negotiation skills
- Business analytics
- Brand advocacy
- Partnership development
- Client satisfaction
- Strategic thinking
- Team collaboration
- Sales strategy
- Customer service
References
References available upon request.
Timeline
Assistant Manager
AT&T Corporate
12.2020 - Current
Samsung Experience Consultant
2020 Companies
09.2020 - 12.2020
Inventory Control Quality Assurance
Amazon Fulfillment Center
11.2015 - 12.2020
Retail Sales Leader
Verizon Wireless authorized retailer
08.2015 - 12.2015
Retail Store Manager
T-Mobile exclusive wireless
01.2010 - 08.2015
Some College (No Degree) - General Studies
Modesto Junior College