Linda Castro
Toronto,ON
Summary
High-energy and reliable worker with excellent communication and interpersonal skills. Management professional with a proven track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adapts to changing demands. Skilled in conflict resolution, process improvement, and fostering a positive work environment.
Overview
21
21
years of professional experience
Work History
Assistant Manager
National Thrift
01.2021 - Current
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Managed scheduling for store shifts to accomplish proper staffing.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Customer Service Representative
Value Village
01.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Photographer
Self-employed
01.2008 - 01.2020
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Took photos from different angles and perspectives to capture perfect images.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Developed strong relationships with clients through clear communication and professionalism.
- Selected and set up appropriate props, backdrops, and lighting.
Customer Service Representative
JCV
01.2004 - 01.2009
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
College Diploma - Infography
IGAD Institute of Technology
Guayaquil, EC01.2008
High School Diploma -
International School
Guayaquil, EC01.2003
Skills
- Fluent in English
- Fluent in Spanish
- Customer service
- Cashier experience
- Cash register
- Optical price scanners
- Microsoft Office
- Word
- Excel
- Power Point
- Photoshop
- Communication skills
- Interpersonal skills
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Project management abilities
- Performance reviewing
- Cost control
- Budgeting and finance
- Schedule oversight
- Google drive
- Promotional planning
- Product branding
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Strategic thinking
- Verbal and written communication
- Workplace safety compliance
- Employee supervision
- Inventory management
- Graphic and media design
- Closing oversight
- Microsoft office expertise
- Budget assistance
- Reporting and documenting
- Computer skills
References
Available upon request
Relatedskillsandexperience
- Dealt with customers questions, comments, concerns and refunds
- Processed merchandise and gift cards/coupons
- Kept a neat and tidy work area
- Handled leadership opportunities without issue
- Stocked shelves, priced/price checked items
- Created photo advertisements
- Edited photos for professional use
- Answered and directed all incoming calls and emails
- Made announcements about sales, donations, and other store related concerns
- Promoted membership benefits
- Dealt with shipping and receiving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- I have a passion for photography and editing photos
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Video Gaming
- Watching Movies and TV Shows
- Avid Reader
- Music
Timeline
Assistant Manager
National Thrift
01.2021 - Current
Customer Service Representative
Value Village
01.2018 - 01.2021
Photographer
Self-employed
01.2008 - 01.2020
Customer Service Representative
JCV
01.2004 - 01.2009
High School Diploma -
International School
College Diploma - Infography
IGAD Institute of Technology
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