Eric Petterson
Saint-Andre,QC
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
37
37
years of professional experience
1988
1988
years of post-secondary education
Work History
COS assistant manager
Société des alcools du quebec
Montreal, QC
06.1987 - 04.2024
- Collaborated with team members to ensure compliance with safety regulations. - sold wine and alcool in government owned outlet. - ordering, shipping,receiving,stocking but mostly sales and customer service.
- Trained new staff on operational procedures and customer service standards. - 200/300 hours of wine and spirit training .
- Monitored daily sales trends to identify areas for improvement and efficiency.
- Collaborated with team members to ensure compliance with safety regulations.
- Assisted in managing inventory and stock levels for various products.
- Trained new staff on operational procedures and customer service standards.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Implemented promotional displays to enhance customer engagement and sales.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Police Technology
John Abbott College
Sainte-Anne-de-Bellevue 08.1993 - 05.1996
Esv
Vaudreuil-Dorion, QCSkills
- Sales management
- Inventory control
- Customer service
- Staff training
- Team collaboration
- Promotional strategies
- Performance analysis
- Scheduling optimization
- Conflict resolution
- Effective communication
- Problem solving
Languages
French
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Police Technology
John Abbott College
08.1993 - 05.1996
COS assistant manager
Société des alcools du quebec
06.1987 - 04.2024
Esv