SIMON PAUL
Vancouver,Canada
Summary
Independent Consultant with over 12 years of comprehensive experience in business development and operations management, excelling in customer service and team building. Skilled in fostering strong client relationships and enhancing team dynamics through strategic training and development initiatives. Committed to advancing business growth, focusing on process improvement and talent acquisition, and leveraging leadership and communication skills to drive success.
Overview
3
3
Languages
13
13
years of professional experience
Work History
COS Manager
Save-On-Foods
01.2026 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented new merchandising strategies that improved product visibility and sales.
- Conducted regular audits to maintain store standards and enhance operational efficiency.
- Collaborated with upper management to develop strategic plans for store growth.
- Resolved customer issues promptly, fostering a positive shopping experience and loyalty.
- Analyzed sales data to identify trends, driving informed decision-making for promotions.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
Assistant Department Manager
Save on Foods
01.2023 - Current
- Guide team as mentor, fostering customer-centric service and developing future leaders.
- Enhance team engagement through targeted training, performance management, and recognition.
- Communicate key messages effectively, promoting a collaborative and informed work environment.
- Analyze market trends to implement strategies that drive business growth and community engagement.
- Ensure inventory accuracy through meticulous stock management and regular audits.
Lead - Business Operations
StakeField | HashRoot Technologies
11.2021 - 09.2022
- Demonstrated exceptional professionalism in spearheading skill development initiatives for multinational clients, ensuring seamless execution and delivery.
- Consistently achieved and maintained a robust 5 10% monthly inflow of B2B sales, contributing significantly to the organization's revenue growth and market presence.
- Diligently ensured sales processes were meticulously aligned with compliance and quality standards, upholding the organization's commitment to integrity and excellence.
- Exhibited unwavering adherence to company policies, both as an individual and as a team member, fostering a culture of accountability and professionalism.
- Adeptly supported the team and assumed managerial duties in the absence of the manager, demonstrating leadership, adaptability, and a commitment to operational continuity.
- Actively engaged in team building initiatives, goal setting, and achieving expectations, cultivating a collaborative and results-driven environment.
Lead - Business Operations
LearningBerg | HashRoot Technologies
05.2020 - 09.2022
- Proactively cultivated and expanded client relationships through strategic outreach initiatives, including cold calls, networking events, targeted email campaigns, and leveraging professional networks, driving new business opportunities.
- Spearheaded the development and evaluation of comprehensive account strategies, aligning them with revenue objectives to maximize profitability and client satisfaction.
- Implemented robust client satisfaction monitoring protocols, conducting regular reviews and adapting strategies as needed to ensure consistent delivery of exceptional service.
- Championed adherence to organizational policies and procedures, fostering a culture of compliance and professionalism within the team.
- Assumed managerial responsibilities in the absence of the team lead, providing guidance, oversight, and strategic direction to ensure seamless operations and maintain productivity levels.
Team lead - Sales supervisor
Aabasoft Technologies
01.2014 - 03.2020
- Exhibited exemplary professionalism in managing relationships with multinational clients, ensuring exceptional service delivery and fostering long-term partnerships.
- Consistently achieved and sustained remarkable sales growth, consistently attaining 5 10% monthly inflow, driving revenue and contributing significantly to the company's success.
- Recognized for outstanding performance with prestigious accolades, including the 'Best Quality Service' award (twice) and the coveted Best Employee for 2016 honor, demonstrating a relentless commitment to excellence.
- Ensured rigorous compliance with quality standards and regulatory requirements throughout sales processes, mitigating risks and maintaining operational integrity, while aligning with organizational
Education
Master of Business Administration - Business Administration
University Canada West
07-2024
Bachelor - Aeronautical Engineering
Mount Zion College of Engineering and Technology
01-2013
Skills
- Business Development
- Ms office suite
- Customer Relationship Management
- Cold Calling
- Leadership
- Communication
- Sales
- Territory Growth
- Business Operations
- Talent Acquisition
- Training and Development
- Sales Management
- Presentation Skills
- Team Building and Management
- Business-to-Business (B2B)
- Learning Management Systems (LMS)
- Technical Sales
- Staff management
- Operations management
Languages
English (fluent)
Hindi (fluent)
Malayalam (fluent)
Timeline
COS Manager
Save-On-Foods
01.2026 - Current
Assistant Department Manager
Save on Foods
01.2023 - Current
Lead - Business Operations
StakeField | HashRoot Technologies
11.2021 - 09.2022
Lead - Business Operations
LearningBerg | HashRoot Technologies
05.2020 - 09.2022
Team lead - Sales supervisor
Aabasoft Technologies
01.2014 - 03.2020
Bachelor - Aeronautical Engineering
Mount Zion College of Engineering and Technology
Master of Business Administration - Business Administration
University Canada West